Use your industry experience in housing administration to resolve challenging cases and make a difference for both customers and colleagues.

Do you have first-hand experience of housing administration, for example as an administrator or as a user of an administration system such as EG Bolig or a similar solution? Would you like to help users with complex issues? Do you want to be part of an international software company and put your specialist knowledge to use when it really matters?

Then you might be the person we are looking for to join our 2nd line support team at EG Housing!

As part of the department
You will join EG Housing’s Customer Support team and work primarily as a 2nd line Support Consultant, you will play a key role in helping our customers with more technical and complex enquiries that require both system understanding and industry knowledge. You receive cases from 1st line and take ownership of resolving them, from troubleshooting and configuration to involving the right colleagues in Development.

Our customers are housing associations and property management companies, and they need a sparring partner who understands their day-to-day work. That is why we value candidates who know the industry and understand the tasks customers use the system to perform.

You will communicate with customers by phone, email and through our support system, maintaining close daily contact with them. You will be based in Aarhus and work closely with colleagues in Ballerup.

Your role: Answering, Sorting, and Keeping Things Moving

• Your day is a mix of answering, sorting, and keeping things moving:

• Provide 2nd line support - Support users of EG Bolig by phone and email, helping them resolve questions and more complex issues efficiently.

• Guide customers based on industry knowledge - Use your understanding of housing administration to identify customer needs and recommend solutions that support their workflows.

• Handle complex support cases - Take ownership of cases beyond regular 1st line support, including system errors, configuration questions, and specialised functionality.

• Troubleshoot and escalate - Analyse issues, identify root causes, and when Development support is needed, escalate cases with clear and comprehensive documentation.

• Collaborate across teams - Work closely with Development, consultants, and 1st line support to solve customer issues and ensure a positive customer experience.

• Share knowledge - Contribute to knowledge articles and guide 1st line colleagues on recurring issues, helping strengthen knowledge across the support organisation.

• Use AI in your daily work - Use our AI tools as a natural part of case handling, troubleshooting, and delivering efficient customer support.

You are the ideal candidate if you

• Have experience in housing administration, for example as an administrator, property manager or employee of a housing association or property management company.

• Are familiar with a housing or property management system, such as EG Bolig or a similar solution.

• Have broader knowledge of housing associations and the tasks involved in administering them.

• Enjoy investigating issues in depth and finding solutions to technical and process-related challenges.

• Be able to explain complex topics clearly, both verbally and in writing.

• Be organised, helpful and accustomed to taking responsibility for your own tasks.

• Be a confident IT user and quick to learn new things.

• Speak fluent Danish and have good written and spoken English skills.

It's an advantage if you

• Have direct experience with EG Bolig.

• Have experience in support or customer service, particularly in a software company.

• Are familiar with EG ProBo or EG ProBo Extra.

• Have experience with ServiceNow or similar support systems.

If you are not already familiar with EG Bolig, we will teach you the system. The most important thing is that you know the industry, can understand the customer’s workflows and enjoy finding solutions.

What’s in it for you?

• A permanent, full-time position (37 hours per week) at our office in Aarhus.

• A key role in the 2nd line support team for EG Bolig.

• Thorough training in EG Bolig if you come from another administration system.

• Great colleagues, an informal atmosphere and a high level of professional knowledge sharing.

• A working environment with flexibility, influence and a focus on employee well-being.

• Development opportunities through EG Academy.

• An evolving environment: We are rethinking how support is delivered, and you will have a say in that journey.

• Salary based on qualifications.

Our values:

Lead the Industry - We don't just serve our industries - we lead them. We bring deep expertise, set new standards, and help our customers stay ahead.

Make it Happen - We take ownership, move fast, and deliver real impact. When we say we'll do something, it gets done - no excuses, no politics.

Stronger Together - We are a global team shaped by Scandinavian values. The best software - and the best teams - are built on trust, openness, and collaboration across borders.

We look forward to hearing from you!

Be the first friendly voice our customers hear and resolve their issues quickly so they can get on with their day.

Do you love customer service? Are you good at communicating with people? And do you get energy from finding the right solution every time?

Then you might be the new colleague we are looking for to join 1st line support at EG Housing!

As part of the department
You will become part of EG Housing’s Customer Support team, where you will workday to day with 1st line support for EG ProBo, our solution for professional property management. You are the customer’s first point of contact: you listen, understand the issue and resolve it straight away, or pass it on to the right colleagues with all the necessary information so that nothing is lost along the way.

You will be based in Aarhus and work closely with colleagues in Ballerup. The team has an informal atmosphere, strong professional skills and a genuine sense of togetherness, especially when things get busy.

Your Tasks: Answering, Sorting, and Keeping Things Moving

• Take first response and solve problems quickly you handle customer calls and cases, resolving whatever you can straight away.

• Triage and escalation - you assess incoming cases, resolve straightforward issues yourself and pass more complex cases to 2nd line with the relevant information.

• Accurate case logging - you record cases thoroughly so that nothing is lost and colleagues can easily pick up where you left off.

• Communicate well with customers - you keep customers informed, even when a case takes a little longer to resolve.

• Contribute to shared knowledge - you help keep our knowledge articles up to date so that the same questions do not have to be answered twice.

• Use our AI tools as a natural part of handling customer cases.

You are the ideal candidate if you

• Enjoy working with people and have a natural enthusiasm for customer service, for example from retail, a call centre, reception or a similar role.

• Can stay organised and calm, even when things get busy.

• Communicate clearly and with a service-minded approach, both verbally and in writing in Danish.

• Thrive in a varied day-to-day role involving contact with many different customers.

• Are quick to learn new digital systems.

• Have a genuine interest in how AI can support and improve our customer service and support processes.

It's an advantage if you

• Have experience in customer service, support or other customer-facing work.

• Are familiar with EG ProBo, EG ProBo Extra or EG Bolig.

• Have knowledge of housing administration.

You don't need an IT background, industry experience or prior knowledge of property management. We will teach you what you need to know. The most important thing is that you enjoy working with people, stay calm when the phone rings and genuinely want to help every customer move forward.

What’s in it for you?

• A genuine opportunity to enter the world of IT and customer service, with plenty of on-the-job training.

• The opportunity to work with AI as a natural part of your everyday work.

• Great colleagues who value collaboration, and a working day with a high degree of freedom and influence.

• A flat organisation with close, committed management that takes an interest in each individual.

• Targeted training programmes through EG Academy.

• An evolving environment: We are rethinking how support is delivered, and you will have a say in that journey.

Our values:
Lead the Industry - We don't just serve our industries - we lead them. We bring deep expertise, set new standards, and help our customers stay ahead.

Make it Happen - We take ownership, move fast, and deliver real impact. When we say we'll do something, it gets done - no excuses, no politics.

Stronger Together - We are a global team shaped by Scandinavian values. The best software - and the best teams - are built on trust, openness, and collaboration across borders.

We look forward to hearing from you!
If you would like to find out more before applying, please contact Director, Head of Support Michael Støier by phone on +45 6110 1049 or by email at misto@eg.dk

We review applications on an ongoing basis and will hire as soon as we find the right candidate, so please send your application and CV today. All enquiries are treated confidentially.

At EG, we build software that makes a difference.
Our industry-specific software help people and businesses work smarter every day. From doctors spending more time with patients to builders running safer, more efficient projects.

Our software is built by peers from the industry and backed by EG’s scale for stability, innovation, and security.

If you’re ambitious, curious, and take pride in ownership, you’ll thrive here. You’ll be trusted to grow your skills, shape meaningful solutions, and make an impact together with talented colleagues across borders.

Join us in creating software that works for people - not software that makes people work.

Visit our career pages to meet some of your future colleagues, explore our culture, and watch our video "We Make a Difference".

Learn more about EG here.

#LI - Onsite

At EG, we build software that makes a difference.
Our industry-specific software help people and businesses work smarter every day. From doctors spending more time with patients to builders running safer, more efficient projects.

Our software is built by peers from the industry and backed by EG’s scale for stability, innovation, and security.

If you’re ambitious, curious, and take pride in ownership, you’ll thrive here. You’ll be trusted to grow your skills, shape meaningful solutions, and make an impact together with talented colleagues across borders.

Join us in creating software that works for people - not software that makes people work.

Visit our career pages to meet some of your future colleagues, explore our culture, and watch our video "We Make a Difference".

Learn more about EG here.

#LI - Onsite