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Channel Operations Analyst III



IT, Operations
Bengaluru, Karnataka, India
Posted on Tuesday, July 2, 2024

Who is Forcepoint?

Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you!

About the Role

The goal is to maintain the mechanism necessary to accelerate our channel performance.

Primary Job Responsibilities

  • Assists with New Users and Partners Set up.
  • Managing Partner & Deal Registration Mailbox.
  • Assists in creating optimizing reports and dashboards on the partner facing processes.
  • Utilize Salesforce to track key revenue metrics and provide actionable insights.
  • Managing Deal registration Queue and Maintain the SLAs.
  • Support partner program requirements and assist with the maintenance of partner data in Salesforce.
  • Serve as a point of contact for operational issues and assist with troubleshooting and resolution of partner concerns.
  • Establish standards and make data-driven business decisions.
  • Identify and implement process improvements.

Required Skills

  • Minimum 5 years of professional experience within Sales or channel operations.
  • Excellent communication skills.
  • Demonstrated ability to partner with sales and cross-functional team to understand requirements and deliver solutions that meet expectations.
  • Strong proficiency in Microsoft Excel and Salesforce.
  • Bachelor’s Degree required.

Don’t meet every single qualification? Studies show people are hesitant to apply if they don’t meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace – so if there is something slightly different about your previous experience, but it otherwise aligns and you’re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.

The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to recruiting@forcepoint.com.

Applicants must have the right to work in the location to which you have applied.