AMER Service Desk
Forcepoint
Who is Forcepoint?
Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you!
Responsibilities include:
- Opportunity Management:
- Monitor opportunities in the pipeline and take proactive actions to ensure accurate scoping and quoting of projects.
- Manage opportunities in Salesforce and update notes for leaders and resource managers in professional services
- Team Readiness:
- Ensure the professional services delivery team is appropriately alerted about incoming projects and prepared to deliver what is in the pipeline.
- Proactively adapt existing service offerings or propose new ones to align with customer and partner business needs.
- Target Achievement:
- Collaborate closely with the delivery team to secure professional services targets.
- Determine appropriate service offerings for each opportunity based on customer/partner budget, expectations, and use cases.
- Proposal Development:
- Define and provide detailed proposals (statements of work) for prospective projects.
- Sales Support:
- Assist the sales team during the presales phase by clarifying professional services processes, approach, and engagement lifecycle.
- Engage in price negotiations with the sales team.
- Cross-Functional Collaboration:
- Work with internal teams (e.g., legal, finance) when projects deviate from standard terms and conditions.
- Customer Interaction:
- Attend external meetings with customers during the pre-sales phase to scope projects, set expectations, and address general questions about professional services.
- Desirable Background:
- Previous experience with sales processes, pricing, and negotiation
- Basic understanding of relevant technologies (Cloud solutions, Networking)
This role requires strong communication, negotiation, and organizational skills. You'll be a key bridge between sales, delivery, and other internal departments. If you're passionate about driving successful service engagements and ensuring customer satisfaction, this position could be an excellent fit for you.
Don’t meet every single qualification? Studies show people are hesitant to apply if they don’t meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace – so if there is something slightly different about your previous experience, but it otherwise aligns and you’re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.
The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to recruiting@forcepoint.com.
Forcepoint is a Federal Contractor. Certain positions with Forcepoint require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.
Applicants must have the right to work in the location to which you have applied.