This position is fully remote. Candidates must be located in the UK or CAN and reliably work CST hours when needed. This role will require “after hours” support associated with product launches and campaigns (e.g. Black Friday).

If you are located in the US, please see our other job posting.

About this Role

Glorious is a lifestyle gaming hardware company, built by passionate enthusiasts on a mission to change the status quo of the gaming industry. Since 2014 we've provided gaming hardware and accessories engineered for elite-level performance, premium quality, and high-end aesthetics.

We are looking for an organized and experienced Social Media & Community Manager to join our Marketing team. The ideal candidate will have deep experience creating and managing content for social and community platforms and the ability to engage with community members daily. Candidates should also have a strong interest in following current trends across all social platforms and creating timely content that is both on-brand and leans into these trends.

This position reports to the Director of Communications & Product Marketing and will also work cross-collaboratively both internally and externally.

Compensation

The starting annual base salary for this role is $65-80K USD depending on location, knowledge, skills, experience, and education.

Key Responsibilities

Strategy

• Create comprehensive social media strategies and tactical plans to meet long term business goals, support product launches and raise awareness of Glorious on social media by increasing brand awareness and community engagement.
• Manage all owned social media accounts on a day to day basis, including but not limited to Twitter, Instagram, Facebook, Twitch, Pinterest, YouTube.

• Developing strategies and tactics on how to activate influencers, esports teams and brand partnerships, developing social strategy, content wishlist and content calendar.

• Conduct weekly analyses of social media performance metrics to refine strategies and optimize engagement.
• Generate reports for product launches; track and analyze social media metrics, campaign performance, and provide insights to improve performance in monthly reports that are provided to key stakeholders.

Content

• Create engaging content in a timely manner to meet current trends in social media to keep Glorious relevant on all platforms.
• Create a library of short form video, long form video, images and memes for use on Glorious owned social platforms, and to support local social channels.
• Collaborate with paid media agency to document and boost selected social posts to support business needs.

Community Management

• Interact with the Glorious community on a daily basis via comments and direct messages through Discord and Reddit.
• Work cross-collaboratively with our Customer Service team to ensure that customers issues are resolved when posted on social media in a timely manner.
• Maintain a relationship with the Glorious Guild and overall forum to provide insights into upcoming events and share announcements related to Glorious.