GoodRx is America’s healthcare marketplace. Each month, millions of people visit goodrx.com to find reliable health information and discounts for their healthcare — and we’ve helped people save $60 billion since 2011. We provide prescription discounts that are accepted at more than 70,000 pharmacies in the U.S., as well as telehealth services including doctor visits and lab tests. Our services have been positively reviewed by Good Morning America, The New York Times, NBC News, AARP, and many others.

Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.

About the Role

Our mission is to help people save money on the prescription drugs they need to get healthy lives and make healthcare more accessible and affordable.

We are seeking a talented and motivated Senior Software Engineer to join our Observability team. As a member of the Observability team, you will be responsible for helping team members with the technical aspects of their jobs and helping troubleshoot any problems that may arise. You will also be responsible for designing, implementing, and maintaining systems that enable comprehensive observability of our software applications and infrastructure.

You will work closely with cross-functional teams to ensure the reliability, performance, and scalability of our systems, leveraging industry best practices and emerging technologies. You will also be coordinating with team members in daily or weekly forums ensuring the right work is being prioritized that aligns with business growth and deadlines.

This is an exciting opportunity to contribute to the development of cutting-edge observability solutions and make a significant impact on our organization's success.

Responsibilities:

• Develop and maintain our observability systems and tools to monitor, measure, and analyze the performance, availability, and reliability of our software applications and infrastructure.

• Enrich our culture of collaboration by enabling teams to understand and monitor their own services.

• Promote opportunities for enhanced observability, refactoring, and identify areas of optimization.

• Research and leverage Open Telemetry and Sentry product features, libraries, and patterns that can be used to enhance telemetry for teams.

• Collaborate with cross-functional teams to implement standards for tracing, metrics, and logging.

• Work with SRE to improve incident detection by maintaining and ensuring monitoring best practices across teams.

• Observability is a practice which involves instructing all engineers on the basic principles of telemetry and debugging distributed systems.

Skills & Qualifications:

• Engineering background with practical experience in deploying and managing services from inception.

• Proficiency in AWS and GCP cloud environments.

• Strong programming skills in Python and/or Go.

• Expertise in version control with Git.

• Familiarity with infrastructure as code using tools like Terraform.

• Hands-on experience with Kubernetes and Helm for container orchestration.

• Ability to analyze and interpret logs, metrics, and traces from a developer’s perspective.

• Proven track record in creating and maintaining dashboards, alerts, and reports to provide actionable insights into system performance and availability.

• Excellent communication skills, adept at responding to developer inquiries and collaborating across functions.

Note: The job requirements outlined above serve as a general framework and may be adjusted to align with specific organizational or project requirements.

Nice To Have:

• Advanced proficiency in infrastructure-as-code for developing flexible configuration structures across multi-cloud environments, emphasizing intuitive design principles.

• Strong capability in troubleshooting distributed services using logs, metrics, and traces.

• Experience in mapping dependencies in Datadog and implementing patterns using OpenTelemetry.

• Familiarity with managing observability backends such as Prometheus, Cortex, AlertManager, or Thanos.

Engineering teams are responsible for supporting appropriate security controls, including management, operational, and technical controls in addition to general GoodRx best practices, such as reading and adhering to the security policies and procedures, being vigilant and observant of potential security threats, etc.

At GoodRx, pay ranges are determined based on work locations and may vary based on where the successful candidate is hired. The pay ranges below are shown as a guideline, and the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, and other relevant business and organizational factors. These pay zones may be modified in the future. Please contact your recruiter for additional information.

San Francisco and Seattle Offices:

$161,000.00 - $257,000.00

New York Office:

$147,000.00 - $235,000.00

Santa Monica Office:

$134,000.00 - $214,000.00

Other Office Locations:

$121,000.00 - $193,000.00

GoodRx also offers additional compensation programs such as annual cash bonuses and annual equity grants for most positions as well as generous benefits. Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, 13 paid holidays, and 72 hours of sick leave. GoodRx also offers additional benefits like mental wellness and financial wellness programs, fertility benefits, generous parental leave, pet insurance, supplemental life insurance for you and your dependents, company-paid short-term and long-term disability, and more!

We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, individuals with disabilities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch - we’d love to connect and see if you could be good for the role!

GoodRx is committed to providing reasonable accommodations for candidates with disabilities during our recruiting process. If you need any assistance or accommodations due to a disability, please reach out to us at accommodations@goodrx.com.

GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a tele-health marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $60 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.