Explore careers with our portfolio companies

Senior UX Researcher

GoTo Meeting

GoTo Meeting

Posted on Thursday, December 21, 2023

Job Description

Where you’ll work: Anywhere within Hungary

UX Research at GoTo

When you join our UX research team at GoTo, you’ll have the opportunity to impact the experience of millions of users worldwide. You'll collaborate closely with UX design, engineering, and product management teams, as well as the broader UX team through impact-focused research studies to drive awareness of user needs, pain points, and opportunities. We're dedicated to creating user-centered and accessible products, and you'll play a central role in achieving this goal. Join us in creating a seamless experience from log-on

To log-off.

Currently, we are searching for a proactive, experienced, and self-governing Senior UX Researcher in our Grasshopper product development team. As such, you’ll actively direct UX research activities, creating and executing a strong research plan, and delivering key insights that help to achieve our strategy. In this role, you will work directly with product, engineering, and UX design partners as you conduct interviews, usability studies, facilitate workshops and partner with other researchers to drive awareness of users - pushing for best practices, taking ownership and identifying strategic opportunities and leading to those outcomes. You’ll be joining a diverse and international UX team with lots of learning opportunities. You’ll be delivering top quality research insights to complex problems, working with the UX Manager and a team of highly talented Product Managers, Designers, Content Designers, and Engineers who appreciate user experience and want to build the best products available in the market.

Your Day to Day

  • Impact-focused approach to planning, conducting and communicating research studies focused on understanding user behavior, needs, use cases and workflows, and identifying opportunities for impact.

  • Supporting the product team by conducting research on user goals, needs and mental models, and usability testing solution ideas.

  • Improving our processes and channels of research participant recruiting collaborating closely with Customer Success, Product Marketing, and Lifecycle Marketing.

  • Develop a deep understanding of the users and the products – and curate that knowledge – updating and being current with all changes and understanding the use cases drive the functionality they support.

  • Develop a clear understanding of the competitive landscape – informing research direction, opportunities for disruption and innovation.

  • Deliver key insights through readouts, workshops, and presentations.

What We´re Looking For

  • 5+ years of relevant industry experience in leading research in senior roles in a lean, agile, and delivery - driven environment.

  • Ability to create research plans and deliver key insights through user interviews, identifying JTBD, defining personas, usability and other user-testing methodologies, and building and facilitating key workshops and presentations to stakeholders and the broader audience at GoTo.

  • Identify research opportunities and contribute to the research roadmap so that the work balances strategic and tactical feedback.

  • Strong problem-solving skills and a willingness to innovate coupled with strong self-governing abilities.

  • Excellent knowledge of qualitative research best practices and approaches

  • Education - Degree in Communications, Cognitive Psychology, HCI/Computer Science, Sociology, Economics, Statistics, or other field emphasizing qualitative analysis of human behavior or equivalent experience.

  • Research experience in B2B settings (understanding customer needs and gathering feedback from admins, vendors, managed service providers)

At GoTo, diversity and inclusion are key to creating a thriving and dynamic work environment. Our team of GoGetters is driven to learn, explore, connect, and collaborate, valuing the unique perspectives that everyone brings to the table. We take pride in providing our employees with comprehensive benefits, wellness programs, recognition, and opportunities for learning and development worldwide. Our commitment to creating an inclusive space for everyone, regardless of gender, identity, or background, ensures that all team members can contribute to our success and thrive personally and professionally. Learn more.