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Tier 1 Aswin Support Analyst



IT, Customer Service
Lisbon, Portugal
Posted on Tuesday, April 11, 2023

Location:  Portugal 

Recruiter: Elisa Bernal Alés 


Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.


We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?


As a Tier 1 Support Analyst you would provide our customers the initial frontline support to our Keyloop product.  You enjoy working with our customers to log their support issues within our Salesforce case management system with qualified information.  You get energy from working with the customer to help and guidance on how they can resolve their own issues.  Where the customers issue becomes more complex you will work with more senior members of the team to identify more technical solutions. You also take pride in your work and welcome any feedback. Would you like to become a Tier 1 Support Analyst at Keyloop?

Read below if the job suits you, You enjoy doing this 


  • Connecting with customers within multiple different mediums 

  • Responding with empathy to customers, dealing with their needs and acknowledging their operational pressures and deadlines. 

  • Owning and progressing cases through to resolution by utilising all available resources and expanding your own knowledge. 

  • Escalating customer issues in good time 

  • Playing a key part of Knowledge Centric Service to build a meaningful and robust knowledge base 

  • Being passionate and pro-active in acquiring and absorbing knowledge of the Keyloop product suite and associated toolset and working closely with management to increase the level of personal skills and competence.  

  • Working in a fast paced and collaborative environment. 


You recognize yourself in the following 

  • You will be able to demonstrate networking and systems knowledge

  • Ability to efficiently plan and prioritise workload to meet deadlines. 

  • Investigation, analytical, problem solving and trouble shooting skills. 

  • Excellent communication skills, including telephone, virtual methods, written, and verbal skills in Portugese, Spanish and English. 

  • Able to articulate simply complex problems or issues. 

  • Knowledge and understanding of customer expectations. 

  • Willingness to learn and develop your knowledge and skills. 

  • Tri-lingual Portugese, Spanish and English

  • Understanding of the automotive industry would be helpful 



Other things to be aware of before applying. 

  • We are hiring for our Aswin support team to support our Keyloop Aswin Dealer Management System. This will create many exciting opportunities for future career paths throughout the organisation as the team develops their knowledge and skills. 

  • There is no requirement to be an expert on the product as full training and support will be provided. 

  • We would be looking for officed based associates for the initial 3 months to ensure a fast adoption of knowledge 

  • We welcome early carers applicants, people returning to work, individuals who are interested in a new career path. Including full time and part time associates 


Why join us?

We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.


An inclusive environment to thrive

We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity.  We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.


Be rewarded for your efforts

We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.