Our Product Support Analyst will primarily be responsible for owning, troubleshooting, diagnosing and resolving problems to successful closure, whilst ensuring timely escalation where necessary. Our Product Support Analyst will also assist colleagues, and will not only have outstanding verbal and written communication skills but can demonstrate that they are able to communicate quickly and efficiently at all levels across a Global team (Customer, peers, and Managers) in order to achieve our departmental and company strategy. This role requires someone who is resourceful and well organised, with excellent analytical and problem solving skills, who is able to work effectively as part of a high performing team with a passion and commitment to providing service excellence. Company Confidential Key Duties & Responsibilities: • Owning and progressing cases through to resolution by utilising available resources and expanding own knowledge. • Escalating a case in good time. • Responding with empathy to customers, dealing with their needs, and acknowledging their operational pressures and deadlines. • Communicating cooperatively with team members, other departments and management to deliver timely resolution of customer issues. • Documenting solutions and producing written guidance on resolution steps and procedures. • Being passionate and pro-active in acquiring and absorbing knowledge of the Keyloop product suite and associated toolset and working closely wit

Our Product Support Analyst will primarily be responsible for owning, troubleshooting, diagnosing and resolving problems to successful closure, whilst ensuring timely escalation where necessary. Our Product Support Analyst will also assist colleagues, and will not only have outstanding verbal and written communication skills but can demonstrate that they are able to communicate quickly and efficiently at all levels across a Global team (Customer, peers, and Managers) in order to achieve our departmental and company strategy. This role requires someone who is resourceful and well organised, with excellent analytical and problem solving skills, who is able to work effectively as part of a high performing team with a passion and commitment to providing service excellence. Company Confidential Key Duties & Responsibilities: • Owning and progressing cases through to resolution by utilising available resources and expanding own knowledge. • Escalating a case in good time. • Responding with empathy to customers, dealing with their needs, and acknowledging their operational pressures and deadlines. • Communicating cooperatively with team members, other departments and management to deliver timely resolution of customer issues. • Documenting solutions and producing written guidance on resolution steps and procedures. • Being passionate and pro-active in acquiring and absorbing knowledge of the Keyloop product suite and associated toolset and working closely wit

Our Product Support Analyst will primarily be responsible for owning, troubleshooting, diagnosing and resolving problems to successful closure, whilst ensuring timely escalation where necessary. Our Product Support Analyst will also assist colleagues, and will not only have outstanding verbal and written communication skills but can demonstrate that they are able to communicate quickly and efficiently at all levels across a Global team (Customer, peers, and Managers) in order to achieve our departmental and company strategy. This role requires someone who is resourceful and well organised, with excellent analytical and problem solving skills, who is able to work effectively as part of a high performing team with a passion and commitment to providing service excellence. Company Confidential Key Duties & Responsibilities: • Owning and progressing cases through to resolution by utilising available resources and expanding own knowledge. • Escalating a case in good time. • Responding with empathy to customers, dealing with their needs, and acknowledging their operational pressures and deadlines. • Communicating cooperatively with team members, other departments and management to deliver timely resolution of customer issues. • Documenting solutions and producing written guidance on resolution steps and procedures. • Being passionate and pro-active in acquiring and absorbing knowledge of the Keyloop product suite and associated toolset and working closely wit