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Delivery Manager - South Africa



Johannesburg, South Africa
Posted on Thursday, May 30, 2024

Location: South Africa

Recruiter: Kristina Diliberto

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

Purpose of role

To build, develop, leverage and retain teams/venues of motivated, multi-skilled consultants to address the delivery requirements related to targeted products and services, contributing to the strategic and financial goals of the organization, within the set corporate and legal frameworks. Where required this skills provision and its capacity will be built using a network of internal and external suppliers and contracts, whilst working within the set principles and policies set forth by Keyloop. The delivery will be measured against clearly set standards of excellence and be undertaken to commercially framed quality and time-managements expectation, set forth within the delivery contract and importantly in-line with commercial and customer expectations.

This is a key role in realisation of Keyloop Professional Services expected revenue and margin, to be achieved through robust skills development, management, and planning, ensuring optimal capacity, whilst future-proofing skills availability via an agnostic skills venue strategy. This role will also be assigned a billable target which will be in keeping with the mandate and formalised each fiscal year.

Role Responsibilities

  • Strategy & Planning
    • Optimal provision, planning and deployment of expertise and skills, for both current/future demand, to meet TTV, commercial and customer expectations
    • Translates Keyloop strategy into an actionable plan to ensure optimal provision of highly valued skilled resources, to meet business objectives
    • Develops (alongside other functions) the successful leverage of various skills pool venues, to ensure immediate and future business needs are optimally met
    • Applies appropriate measures for individual/team results and skills development and retention
    • Ensure compliance with the legal requirements for associates as per specific requirements
    • Alignment, collaboration, and execution of delivery as agreed with PS Ops, Transformation, Delivery Risk
    • Works with leadership team to ensure clear communication of strategy, targets, and results/progress

  • Results Accountability
    • Lead team(s) comprising of expert Consultant staff to deliver services that meet commercial Corp/Functional objectives and goals
    • Manages performance of teams against plan/budget and supports accurate revenue forecasting
    • KPI’s focus and adherence (billability, utilization, rework, CSI, project profitability etc.)
    • Sets high standards of performance for self & others in delivering results and meeting commercial targets
    • Encourages and rewards innovative problem solving
    • Drives results through planning and measurable objectives
    • Uses data to make decisions to drive the business
    • Clearly articulates challenges/opportunities in meeting/exceeding set objectives
    • Provides quality reporting and updates on progress vs targets to key stake holders

  • People leadership
    • Communication
      • Motivates the team to align to Keyloop’s vision and values
      • Demonstrate flexible style based on culture and settings
      • Communicates organization policies and strategies to the team
    • Building Talent (Build capacity for short & long term)
      • Efficient/Effective workforce, best practice standards of Human Capital mgmt.
      • Establishes clear goals and targets
      • Provides timely and productive feedback
      • Supports professional and personal development of consultants
    • Relationship building
      • Customer engagement with sales, throughout deal and delivery lifecycle
      • Collaborates as an effective team player within and across departments
      • Leverages formal and informal networks to accomplish objectives
      • Balances interest of self & team
  • Market leadership
    • Client focus
      • Actively seeks and applies information about client needs
      • Improves processes and procedures to enhance customer experience
      • Efficient and effective delivery meeting formal/informal SLA’s
    • Outside-in perspective
      • Delivery expertise leadership in the provision of input and insight to both internal/external parties
      • Stays informed on external factors and trends.
      • Adjusts work style to adapt to diverse cultures and expectations
    • Bias for growth
      • Willing to take an unpopular stand to challenge the status quo
      • Thoroughly considers options when making decisions

Using logic and data to improve performance.

Skills/ Knowledge & Experience
• Proven track record of successful people management, leadership skills and people development.
• Must be very strongly process-driven with a track record of successfully handling considerable change and the ability to work under pressure. • Commercially aware with very strong analytical skills.
• Must have the ability to define and maintain standard end-to-end business processes for the business vertical and work with product team to create efficiently deployable products.
• Must be able to demonstrate a proven track record of creating and executing on large strategic change programs.
• Knowledge of the Automotive industry (desirable, not essential)
• Ability to advise, persuade and influence people in a professional and effective manner
• Must be able to plan and deliver multiple tasks simultaneously and to effectively organise workload.
• Must demonstrate outstanding verbal and written communication skills.
• Open for challenges and striving for continuous improvement, motivating, and engaged
• A team player who is influential and builds good working relationships across all functions.
• Flexibility, integrity and problem-solving skills are a pre-requisite to be successful in this role

Qualifications required

  • Technical / Professional qualification
    • Tertiary 1, e.g., Degree, post graduate qualifications or equivalent experience
    • Qualification in implementing quality process is desirable but not essential. E.g., Six Sigma Green Belt.


  • Technical / Professional qualifications
    • Exposure to the automotive industry

Why join us?

We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.

An inclusive environment to thrive

We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.

Be rewarded for your efforts

We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.