Customer Success Manager
Keyloop
This job is no longer accepting applications
See open jobs at Keyloop.See open jobs similar to "Customer Success Manager" Francisco Partners.Location: Denmark
Recruiter: Nirmala B
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?
ROLE SUMMARY | |||||
The Customer Success Management team focuses on customer retention and value realization through effective product utilization to achieve their desired business goals. The ultimate goal is to make every customer wildly successful and committed to Keyloop for life measured through a very positive retention rate, satisfaction (NPS) and revenue growth.
Reporting to the Senior Director Customer Success, the Customer Success Manager will directly manage a defined portfolio of accounts to ensure expected value and growth is achieved. The successful candidate is a key member of the Customer Success organization, as the role will entail working with customers, sales, professional services, customer support and partners to deliver customer value and success. Our ideal candidate will have a breadth and depth of experience across the business in two or more of the following areas: pre and post sales, support, transformation, professional services delivery, customer success or operations of field service organization. This person will have exceptional customer relationship, analytical and upselling skills. | |||||
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PRINCIPAL DUTIES AND RESPONSIBILITIES | |||||
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Why join us?
We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.
An inclusive environment to thrive
We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.
Be rewarded for your efforts
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.
This job is no longer accepting applications
See open jobs at Keyloop.See open jobs similar to "Customer Success Manager" Francisco Partners.