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Sales Operations Manager - Process and Technology



IT, Sales & Business Development, Operations
Hungerford RG17, UK
Posted on Wednesday, June 19, 2024

Location: United Kingdom

Recruiter: Mariel Bunag

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience.

Want to be part of it?

Purpose of the role:

The Sales Operations Manager – Process and Technology is responsible for the optimisation of sales processes and systems. This role ensures the sames team operates efficiently and effectively by maintaining and improving sales processes and systems such as CRM. This role requires a strategic thinker with strong analytical skills, attention to deal and the ability to collaborate cross-functionally.

Duties and Responsibilities:

  • Design, implement and maintain sales processes to improve efficiency and effectiveness.
  • Identify bottlenecks and areas for improvement.
  • Maintain and enforce standards and governance related to sales and sales operations processes.
  • Ensure data integrity within Salesforce CRM.
  • Manage changes to Salesforce CRM in collaboration with the Enterprise Applications team.
  • Drive automation and integration between systems and teams to improve efficiency.
  • Work closely with other departments that interface with the Sales team to ensure seamless ways of working.
  • Ensure Sales compliance with company policies.
  • Maintaining sales process documentation and policies.
  • Regularly audit and report upon adherence to policies.

Knowledge and Experience:

  • Proven experience (5+ years) in sales operations, preferably in a high-growth, SaaS environment.
  • Experience of CRM systems (particularly Salesforce) including administration, customisation and configuration, including integration to other related systems via APIs.
  • Track record in process improvement – particularly within a SaaS Sales environment.
  • Strong analytical skills with the ability to interpret complex data and draw actionable insights.
  • Excellent attention to detail and accuracy, with a focus on delivering high-quality work.
  • Project management skills in managing changes from inception to completion in an agile development environment.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels.
  • Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and requirements.
  • Salesforce, Project management or Six Sigma certifications are advantageous, but not essential.

Skills and Abilities:

Problem Solving

Ability to think laterally to solve problems, drawing on knowledge from colleagues within the business

Relationship Focus

Ability to build relationships across the organisation, and external suppliers as needed.

Why join us?

We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.

An inclusive environment to thrive

We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.

Be rewarded for your efforts

We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.