Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

As the IT Service Manager, you will play a pivotal role in delivering our IT service delivery strategy. This position is responsible for executing plans to establish a global service desk, adhering to key performance indicators (KPIs) and metrics, working with cutting-edge ITSM tooling, and ensure the delivery of a world-class IT service to our employees. You will manage a highly skilled team with the function, across EMEA, APAC and NA. This leadership position demands a deep understanding of IT Service Management processes, strong business acumen, and excellent communication skills to collaborate across the business. You will have experience of working in a global tech business driving change and improving the maturity of the IT organization.

• Collaborate with leadership to implement a comprehensive IT service strategy aligned with organizational goals
• Implement a global service desk that provides efficient and effective support to employees across different regions and time zones
• Maintain standard operating procedures for the service desk, ensuring consistency and high-quality service delivery
• Measure, and report on key performance indicators (KPIs) and metrics to evaluate the effectiveness and efficiency of IT service delivery
• Implement continuous improvement initiatives based on performance data to enhance the overall service quality
• Lead the implementation of ITSM tools to enhance incident, problem, change, and request management processes
• Collaborate with cross-functional teams to ensure seamless integration of ITSM tools with existing systems
• Build and maintain strong relationships with key stakeholders, both internal and external, to ensure alignment of IT service delivery with organizational objectives
• Communicate regularly with leadership to provide updates on service performance, improvements, and challenges
• Review IT Satisfaction Scorecards to measure engagement and improvements over time
• Implement best practices, processes, and policies to streamline IT driving efficiencies
• Manage vendor relationships and ensure the delivery of IT services in alignment with contractual agreements
• Manage EUC Tech Refresh Program (TRP) for devices over a certain age by department
• Manage the EUC hardware asset lifecycle

Why join us?

We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.

An inclusive environment to thrive

We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.

Be rewarded for your efforts

We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.