Location: United Kingdom

Recruiter: Elisa Bernal Alés

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

Are you an ambitious individual looking for a new role to really make your own?

Skills and requirements

• Love talking to people and have a knack for understanding their needs.

• Self motivated individual with a passion to please and deliver the best customer experience.

• A confident and personable communicator both written and verbally.

• Work effectively within a team and on your own.

• IT literate, call centre experience would be an advantage.

• Good english language wriitten and oral skills. other foreign langauges would be an advantage.

• Knowledge of using eMaster or similar renewal software would be an advantage although not essential, as training will be provided.

• Able to manage your own workload and prioritise accordingly

• Motor trade background and interest in the cars would be an advantage.

• Ideally based around Yorkshire to suit our hybrid working model, our office is based in the most prestigious area of the Leeds city centre.

We work with franchised main dealerships to increase their customer finance retention and loyalty, using our internal renewal software which helps us track their agreements and call them at the best opportunity

As a customer Renewal Advisor, you will be working with some of the UK’s biggest brands in the automotive industry, supporting them to achieve their retention ambitions.

You will represent several key clients, responsible for managing their customer portfolio and scheduling appointments.

You would need to pride yourself as being an extension of the dealerships team, so that the customer receives a seamless experience along their retention journey

The Role

• No direct Sales required

• Manage outbound and inbound calls to existing customers, (Via Email, Text, and Phone)

• Hit daily weekly, monthly call targets agreed to achieve the optimum results

• Scheduling appointments, articulate great email communications with our clients.

• Client weekly/monthly teams meetings

• Ensure all calls are 100% compliant in line with our minimum standards.

• Contact clients regarding early settlement or end of term finance agreements

• Discuss finance renewals of agreements for motor vehicles

• Providing excellent customer service experience.

• Account Management (of clients)

• No cold calling

Within the Sales Renewal Team we work 9:00 - 5:30 Mon-Fri. Flexibility to work from home and our offices in the Leeds.

We’re offering a great basic salary plus uncapped commission, achievable targets, and no cold calling. We also guarantee your bonus for the first 2 months to help while you learn the role.

If promotion and progression are in your sights, great! You’ll be here right at the start of our new venture, with realistic opportunities to progress.

Why join us?

We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.

An inclusive environment to thrive

We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.

Be rewarded for your efforts

We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.