Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

Purpose of the Role

The Product Operations Specialist is responsible for enhancing the efficiency and effectiveness of product teams by driving best practices, optimising workflows, and ensuring access to actionable data insights. This role supports the Product team throughout the product lifecycle, enabling teams to deliver value efficiently and consistently. The ideal candidate will have a strong understanding of product processes, a collaborative mindset, and the ability to manage operational initiatives.

Responsibilities

· Maintain and organise Product documentation, ensuring that guidelines, playbooks, and templates are up to date and easily accessible.

· Support the implementation of optimised Product processes that align with Keyloop strategic objectives.

Support annual strategic Product Roadmap planning to ensure timely and high-quality outputs.

Drive consistency and improve alignment across a large and distributed team, fostering a culture of continuous improvement to yield more effective outcomes.

Foster a supportive and inclusive team culture that motivates colleagues to maximise productivity.

Collaborate on training and development initiatives to enhance team capabilities and knowledge.

Contribute to onboarding processes for new team members, ensuring a seamless integration into the product organisation.

· Manage collaboration and tracking tools (e.g., JIRA, Confluence, Roadmap tools) to ensure smooth team operations.

Train and support teams in using tools and frameworks to standardise workflows and increase transparency.

Manage and optimise the product tech stack workflows, ensuring tools are effectively implemented, adopted, and aligned with team needs.

· Collect and maintain operational data to track and analyse key product metrics to measure team performance, operational efficiency, and product delivery outcomes.

· Continuously refine data processes and reporting frameworks to drive improvements in product performance and team effectiveness.

· Create dashboards and reports to share insights with Product team and stakeholders. to enable informed decision-making.

Act as a liaison between Product, Engineering, and other cross-functional teams to ensure alignment and effective communication.

Remove operational obstacles to enable teams to focus on delivering value.

Contribute to a culture of continuous improvement by identifying opportunities for operational excellence.

1-2 years of experience in Product Operations, Product Management, Product Ownership or Business Analysis, or a related role within a software development environment.

Knowledge of product lifecycle management and software development processes, including Agile methodologies.

Strong analytical skills with experience in defining and tracking product KPIs/OKRs.

· Proficiency with workflow and collaboration tools (e.g., JIRA, Confluence, or similar).

· Strong communication and interpersonal skills, with the ability to present data and insights clearly to stakeholders and collaborate effectively across teams.

· A proactive and detail-oriented mindset, with a focus on execution and problem-solving.

· Strong organisational and time-management skills, with an ability to handle multiple tasks simultaneously.

· Familiarity with data visualisation tools (e.g., Power BI, Tableau) for reporting and insights.

· Exposure to managing training programs or certification frameworks for product teams.

· Proven ability to work effectively with global, multi-cultural, cross-functional stakeholders.

Why join us?

We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.

An inclusive environment to thrive

We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.

Be rewarded for your efforts

We believe people should be paid based on their performance, so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.