Loyalty Performance Manager - Automotive Industry (Spanish speaking)
Keyloop
Spain
Posted on Jul 4, 2025
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?
We are seeking a highly experienced and internationally-minded Customer Loyalty Manager to lead and optimize our customer retention strategy across our automotive dealership network.
The ideal candidate will have a proven track record in the automotive sector, with deep expertise in trade cycle management, finance renewal processes, and customer loyalty software. This role requires strategic thinking, exceptional leadership capabilities, and the ability to drive results across multiple brands and stakeholders.
Key Responsibilities:
- Design, develop, and implement comprehensive customer loyalty and retention strategies across key automotive brands.
- Manage and mentor a team of customer loyalty specialists across multiple dealerships.
- Monitor key performance indicators such as appointment setting, kept appointments, and sales conversion rates to drive continuous improvement.
- Oversee the use and optimization of renewal and CRM software.
- Coaching and mentoring onprograms in trade cycle management and customer renewal for sales and aftersales teams.
- Coach and mentor on loyalty initiatives at central and dealer level.
- Translate client and business requirements into customer-focused solutions that enhance retention and brand loyalty.
- Ensure the achievement of customer satisfaction and business performance targets.
What we are looking for in you:
- Minimum 5 years’ experience in the automotive industry with a focus on customer loyalty, sales, and training.
- Strong leadership background with experience in managing high-performing dealership teams.
- Demonstrated success in the delivery and rollout of customer retention programs across multiple brands.
- In-depth knowledge of trade cycle management processes and tools.
- Proven ability to translate complex client needs into practical training and system solutions.
- Advanced skills in communication, coaching, performance management, and strategic operations.
- Comfortable to attend face-to-face in dealer sessions and deliver coaching and training to achieve required results.
- Experienced working across international markets and culturally diverse environments.
- Strong IT proficiency including Excel, PowerPoint, MS Teams, Power BI.
- Fluent in English and Spanish (essential); additional languages are a plus.
What We Offer:
- The opportunity to shape the future of customer loyalty in a forward-thinking automotive organization.
- International exposure and opportunities for career progression.
- Dynamic and collaborative work environment focused on innovation and excellence.
What to Expect After You Apply
- We appreciate your interest in joining Keyloop. Our hiring team typically reviews applications within 1 week of submission. If your background aligns with our needs, a member of our Talent Acquisition team will reach out to discuss next steps.
Why join us?
We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.
An inclusive environment to thrive
We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.
Be rewarded for your efforts
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.
Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.
We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.