Data Process Analyst
Keyloop
IT
Hyderabad, Telangana, India
Key Duties and Responsibilities:
Create and manage automation request tasks for Developers, overseeing from creation to completion while continuously improving automation procedures and quality.
Interpret, verify, and analyse data to ensure conformity with established rules, standards, and formats.
Troubleshoot production and staging environment issues, taking ownership of technical escalations from team members and stakeholders.
Handle lead warnings, email thresholds, and lead disruption issues, escalating to management or internal teams as needed.
Generate and present reports (e.g. QA Feedback, Automation Reports) to support performance and process improvements.
Coordinate with cross-functional departments to resolve lead concerns, misconfigurations, and distribution issues via Salesforce.
Review and update process rules and documentation, including training materials and online portals.
Conduct QA sessions and handle Daily, Weekly, and Monthly QA reports.
Train, coach, and mentor team members, including providing new hire assessments.
Provide on-call and backup support for the Team Manager as needed.
Experience & Skills Required
Strong analytical and problem-solving skills with a background in data analysis, capture, and processing.
Experience creating automation requests and working with developers to improve data output.
Experience in automation.
Proficiency in Salesforce and Microsoft Office Suite.
Ability to interpret, verify, and analyse data ensuring conformity with set rules and standards.
Experience managing QA processes and conducting Daily Data Reviews.
Excellent organizational skills with strong attention to detail and data accuracy.
Strong written and verbal communication skills with the ability to coordinate across multiple departments.
Demonstrates ownership and accountability over assigned tasks and projects.
Experience in process documentation and maintaining procedural materials.
DVS experience preferred.