Team Management

• Lead and directly manage a team of 8 engineers across the Data & Integrations domain, setting clear objectives and maintaining high standards

• Coach and mentor team members on both technical skills (data engineering, integration patterns, BI) and professional development

• Provide clear, constructive input into performance reviews and remuneration decisions

• Develop individual career plans using OKRs; hold regular one-to-ones for ongoing feedback

• Promote a culture of teamwork, knowledge sharing, and psychological safety

• Build credibility with the team — set expectations, provide support, and celebrate strong performance

• Collaborate closely with the DevOps Team Lead, Architecture Lead, and peer application Team Leads as part of the wider ITEA leadership group

Delivery & Quality

• Drive delivery using Scrum best practices, maintaining sprint hygiene and predictable velocity

• Own and coordinate release planning for team-owned integration and data services

• Maintain quality standards across pipeline design, data modelling, and integration development

• Monitor and continuously improve the stability, security, and performance of Snowflake, MySQL, Boomi, Talend, and Power BI estates

• Lead the team's contribution to the Talend-to-Boomi migration programme, ensuring continuity of service during transition

• Champion data governance practices — including data ownership, access control, cataloguing, and lineage — across the team's platforms

• Lead incremental system improvements and identify technical debt for remediation

• Encourage and enforce documentation and knowledge-sharing practices across the team

Stakeholder Management

• Act as the primary point of contact for the Data & Integrations team with business and IT stakeholders

• Establish and maintain strong working relationships with peer teams, business sponsors, and application owners

• Communicate team plans, risks, and progress clearly and in a way that is accessible to non-technical audiences

• Escalate problems, blockers, and exceptions promptly to the Senior Director, ITEA

• Support the broader IT strategy and foster a culture aligned with Keyloop's mission, vision, and values

Operational Excellence

• Support and lead incident investigation for integration failures and data pipeline incidents

• Lead root cause analysis (RCA) for production issues; identify trends, weaknesses, and drive corrective actions

• Ensure the team operates in compliance with GDPR and data residency obligations across all platforms handling personal or sensitive data

• Maintain day-to-day vendor relationships with Boomi, Snowflake, and other platform providers — escalating issues and maximising value from licences and support agreements

• Use delivery and quality metrics to drive continuous improvement across the team

• Promote a results-driven, innovation-friendly team environment

• Support hiring activities as required, including technical assessments and interviews

A strong Team Lead in Data & Integrations:

• Delivers reliable, well-documented integration and data pipelines that stakeholders trust

• Maintains stable Snowflake and MySQL environments with proactive performance monitoring

• Drives the Talend-to-Boomi migration at pace, without disrupting live integration services

• Keeps the Boomi estate healthy — low error rates, clear alerting, and rapid incident response

• Ensures Power BI reports and datasets are reliable, performant, and trusted by business consumers

• Embeds data governance and GDPR compliance as team habits, not afterthoughts

• Runs a team that ships consistently against sprint commitments and communicates clearly when risks arise

• Is a genuine peer to the DevOps and Architecture leads — proactive, collaborative, and solutions-focused

• Builds a team where members grow their skills and feel ownership over their work

• Earns the trust of business sponsors and application owners through reliability and transparency