Nature of Work of the Job

Contribution Level:

As a Technical Cloud Engineer, you will be part of a team responsible for providing operational support to the Keyloop Platform and ensuring that necessary tools, software and processes are put in place to allow the system to scale as operational loads increase. You will be highly analytical and will be an excellent problem solver with the ability to uncover not only the problem but also the root cause.

You will have technical skills and will be an outstanding communicator, working not only as a team at times on issues but also coaching others throughout the company.

Duties and Responsibilities

·Perform initial troubleshooting for all the services - including necessary roll back and restore to maintain the high platform availability
·Good architectural understanding of deployed services to provide early feedback to the engineering team (via Production Readiness checklist).
·Create, maintain, and enhance monitoring, alerting and debugging capabilities
·Collaborate with Engineering and your Technical Escalation team colleagues to implement performance improvements identified through tracking service latency figures, CPU utilization figures, etc.
·Ensure effective communication is maintained with necessary stakeholders and support layers, detailing any changes to services or functionality and when these changes are scheduled.
·Collaborate with Engineering team on measuring SLIs and SLOs
·Provide necessary operational support to multiple platforms (both on-prem and on AWS). Participate in periodic 24x7 on-call duties
·Capacity and performance management of environments
·Responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning of their service
·Developing DMS Skills and assisting CE associates with trouble shooting

Knowledge and Experience

Knowledge

1.Level of knowledge of principles, concepts within speciality area and company business:

·Understand customer issues, troubleshooting

·Experience with AWS cloud infrastructure (EC2, Cloudformation, Lambda, DynamoDB etc)

·Some CI/CD experience with Jenkins/Bamboo

·Understanding of web security and DevSecOps principles

·Knowledge of microservice implementation technologies (both serverless and containers)

·Strong communication and collaboration skills

·Ability to work across global teams and working with different cultures across time zones

2. Nature of influence on people, project, processes, strategy:

·Good written and verbal English skills

Skills and Abilities

·Terraform, CloudFormation, Serverless framework
·AWS (Lambda, SQS, SNS, DynamoDB, S3, ECR, EC2)
·Apigee, API Gateway
·.NET Core, ASP.NET Core, C#, Node.js
·React
·Cloudwatch, ELK stack
·Bamboo specs, Jenkins, Docker, Shell script
·Bachelor’s Degree in Computer Science.

Relationship Focus

1. Nature and level of contact within/outside the organization:

Works across all Keyloop Geographies in terms of internal and external customers. Those internal customers are spread across all departments.