The Role

As a Senior Manager, Copyright and Writer & Publisher Relations, you will play a key role in bridging client service and copyright operations across the GSA region. You’ll be responsible for managing client relationships while ensuring the operational excellence of their catalogues.

This role is well suited to someone who combines strong industry knowledge with a proactive, solutions-focused mindset. You’ll work closely with internal teams and external partners to ensure accurate administration, high-quality client service, and continuous improvement across processes.

What You’ll Do

• You act as the primary administrative point of contact for Kobalt clients, managing queries and internal coordination across accounts
• You respond to client queries via Zendesk, with a focus on German-speaking clients
• You partner closely with Creative teams to provide insights and updates on client performance
• You oversee catalog management, ensuring accurate setup, registration, and ongoing administration
• You work with local collection societies and represent Kobalt across relevant industry forums
• You resolve complex copyright and royalty issues, maintaining strong relationships with external partners
• You support pre- and post-statement processes to ensure timely and accurate delivery
• You identify opportunities to improve workflows, processes, and operational efficiency
• You track performance of new initiatives using key metrics and provide insight to stakeholders
• You advise internal teams on local market nuances, copyright requirements, and deal setups

What You’ll Bring

Preferred:

• Strong experience within music publishing, copyright, and client services
• Deep understanding of copyright frameworks and collection societies within Germany, Austria, and Switzerland
• Native-level German and professional fluency in English
• Strong Excel skills, including working with large datasets, formulas, and analysis
• Excellent communication and stakeholder management skills

Additional Skills That Will Add Value:

• Experience working with Zendesk or similar client service tools
• A strong understanding of royalty flows and publishing systems
• A proactive approach to process improvement and operational efficiency
• Ability to navigate complex stakeholder environments across multiple markets

What Success Looks Like

By Month 3: You’ll have a strong understanding of Kobalt’s systems and processes, and confidently support client queries and copyright workflows
By Month 6: You’ll independently manage complex client accounts and copyright processes, providing clear insights to stakeholders
By Year 1: You’ll identify and implement process improvements that enhance client service and operational efficiency across the region

Key Behaviours for Success

Client Focus & Relationship Management: Builds strong, trusted relationships with clients and internal stakeholders, delivering a high standard of service
Problem-Solving & Ownership: Takes accountability for resolving complex issues, navigating ambiguity with confidence
Collaboration & Communication: Works effectively across teams and markets to deliver seamless outcomes

Interview Process

Introductory call with a member of our Recruitment Team
Interviews with team and hiring manager
Final stage interview and Q&A
Feedback at each stage

We aim to complete the full interview process from initial application to offer within three working weeks. While we do our best to meet this timeline, there may be occasional delays. If that happens, our Recruitment Team will keep you updated every step of the way.

Why Choose Us

At Kobalt, we’ve championed creators since 2000. Our technology and music services are built to make the industry more transparent, fair, and rewarding for artists, songwriters, and rights holders. We’re proud to work with some of the world’s most influential talents including Phoebe Bridgers, Sam Fender, Paul McCartney, Foo Fighters, Karol G, Young Thug, Kali Uchis, and Andrew Watt as well as acclaimed writers like Simon Aldred (Rag’n’Bone Man, Liam Gallagher, Celeste) and Clarence Coffee Jr. (Dua Lipa, Lizzo, The Snuts).

We’re a company that thrives on creativity, collaboration, and progress. Our values: Music First, Transparent, Tech Powered, and Transformative. Shape how we work, build, and grow together. We are a community of people who care deeply about making a meaningful impact in music and technology.

Kobalt is an equal opportunity employer. We believe in equitable access to opportunities and are committed to building a diverse, inclusive, and supportive workplace. We welcome applications from people of all backgrounds and identities. If you need any adjustments during the hiring process, please let us know we’re happy to help.

If this sounds like you, then please share your story by filling out the application below. To get you in the right mood, have a listen here to songs by our talented creators, especially curated to get you in the right mood when looking for the next challenge!

Important Notice

Applicants must be eligible to work in Germany. A background check may be conducted upon acceptance of an offer. Kobalt is an equal opportunity employer and considers all qualified applicants without regard to protected characteristics.