The OmniChannel Implementation and Support Specialist is responsible for technical implementation and support of Digital First, OmniBrain or other Digital solutions. This position will support the OmniChannel Solution Architect, who is the key technical SME to the customer and RevSpring team. The OmniChannel Implementation and Support Specialist will provide guidance for the solution design/setup that will ensure technical integrity and meeting customers’ requirements.

OmniChannel solutions span virtually all RevSpring platforms, including print, digital delivery, and various payment portals, as well as third party solutions. It is expected that this role will have an understanding of the capabilities of various platforms and seek understanding of how the various platforms can/will integrate to meet key client requirements. The position requires close coordination with various technical teams to seek understanding of the platforms.

This role will lead and support implementations assigned by the OmniChannel Solution architect, and also support the OmniChannel team in reviewing reports, responding to customer questions, and troubleshooting issues. This role that requires technical curiosity, problem solving, creativity and client communication skills.

Education: Bachelor’s Degree in Business, Healthcare Management, Computer Science or Engineering

Experience: 2+ years in implementation or technical support roles within Healthcare IT, Business Process Consulting, Implementation, Business Analyst or Solution Engineering

Supervision: N/A

Certifications: N/A

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.

The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Note: This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.