The Key Account Manager is responsible for the operational experience of full-solution customers. This is a hands-on position, where the Key Account Manager builds a deep understanding of the customer’s organization and operations and works within RevSpring to facilitate customer needs and requests.

Key Account Managers build and manage relationships with the decision makers of our strategic clients. They help ensure account retention and growth and are the customer advocate and operational quarterback inside RevSpring.

The key objectives of key account management are account retention, expansion of services, operational management of services, and established relationships at the decision making and influencer level.

Within these responsibilities is the expectation that customer leaders feel their operational, customer service, reporting, and contractual requests are effectively managed in a positive, proactive, and solutions-driven way.

Education: Bachelor’s Degree or relevant work experience

Supervision: N/A

Certifications: N/A

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.

The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Note: This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.

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