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Customer Experience - Retention Specialist, German-English



Customer Service
Posted on Friday, March 31, 2023

Job Description

Where you’ll work: Anywhere in Hungary

Customer Care and Success at GoTo

We believe in making IT easy. By delivering solutions that make it easy to securely connect, collaborate and be flexible above all else, we empower everyone to live their best life, at work and beyond. We try to live by a basic mantra: simplify to automate, automate to simplify. This is where you help us achieve our mission.

Your Day to Day

As a Customer Experience - Retention Specialist, you would be working on:

  • Retention --- You will use a forward thinking mindset to negotiate contracts and propose thoughtful solutions that provide mutually beneficial results for GoTo and our clients.
  • Collaboration --- You will take inbound calls from customers and make outbound contact to clients and internal partners to best resolve contract changes
  • Business Strategy --- You will keep current on features and functionality, billing, and promotional programs as well as those of competitors to ensure we are providing value to each interaction
  • Performance --- You will be accountable for meeting and exceeding performance goals including productivity, customer satisfaction, issue resolution and retention

What We’re Looking For

As a Customer Experience - Retention Specialist, your background will look like:

  • English and German proficiency (French is an advantage)
  • Bachelor’s degree or equivalent education
  • 3+ years of experience in a similar customer facing role working on a team focused on customer service, retention, billing or collection
  • Basic knowledge and understanding of economic fundamentals
  • Listen, assess, and communicate effectively and positively under challenging circumstances
  • Adapt and work efficiently while managing multiple simultaneous tasks in a rapidly changing dynamic environment

What we offer:

  • Full remote work option within Hungary and on-demand seat in our Astoria office
  • Time-off benefits, volunteering days, parental, and pet leave
  • Private health insurance, life insurance and eye care
  • Adoption, Tuition and Reading Reimbursement, English Course
  • Employee Resource Groups and GoTo Gives CSR program – a fun, and inclusive community
  • ... and many more

You’ll be working towards a shared goal with an open-minded and cohesive team greater than the sum of its parts. At GoTo, we’re passionate about growing a diverse and inclusive work ecosystem because unique takes make us a stronger company, and Stronger Together. We’re committed to creating an inclusive space for everyone, no matter what. That’s how we’ll Be Real, Think Big, Move Fast, and Keep Growing along the way.

Learn more.