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Account Assistant



Sales & Business Development
Multiple locations
Posted on Saturday, October 28, 2023

Job Description

Where you’ll work: Southern Finland / Uusimaa

Miradore is a growing software company specializing in modern device management. Our goal is to help small and medium-sized organizations to work more efficiently and securely by enabling them to manage their smartphones, tablets, and laptops in a smarter way. Miradore is part of business communications and IT support company, GoTo, since September 2022.

GoTo is a place of endless opportunity if someone is committed to our core values, welcomes accountability, and wants to reimagine how an inclusive world can work. Growth mindset? We live it. Flexible-first world? We are helping to shape it. Good work can happen anywhere, but great work starts here. Let’s create something amazing.

Sales at GoTo

At GoTo, our sales team introduces people at all levels to technologies that will make their lives easier. We're constantly innovating and refining our sales and marketing strategies to remain competitive. As a team member, you'll have access to ongoing professional development opportunities and the chance to take your skills to the next level. Join us and help change the way people think about technology.

Your Day to Day

As an Account Assistant/ Sales Coordinator you would be working on:

Supporting our high performing sales, customer success and finance teams throughout the purchase and renewal process of customer subscriptions. Your work will be cross-functional and will also include direct customer communication. Our clients are located both in EU and elsewhere, so you get to shine with your broad language skills. Responsibilities to include:

  • Coordinating new and renewing SaaS subscription contracts.
  • Maintaining cross-functional relationships with our sales, customer success and finance teams.
  • Communicating with customers on finance processes such as purchase order creation, accounts receivable and collections.
  • Organizing accounts within various business critical systems.
  • Impacting the bottom line by streamlining our order/renewal process.
  • Identifying new upsell opportunities within existing accounts.
  • Monitoring customer usage, adoption, and customer health metrics in conjunction with our client success team.
  • Maintaining administration of your accounts in the Company’s CRM.

What We’re Looking For

As an Account Assistant/Sales Coordinator, your background will look like:

  • Finance, Account Management or Customer Success profile with ~1-3 years’ experience, preferably in a SaaS company
  • Good experience and understanding of SaaS field (B2B)
  • Experience with Excel, HubSpot, Salesforce and Netsuite a plus
  • Proven organizational wizardry
  • You’re a self-starter, with a clear understanding of how to manage multiple tasks simultaneously

What we offer:

  • Opportunity to work in full remote mode with a few requested office visits per year
  • Time-off benefits such as volunteering days, parental, and pet leave
  • Participation in our Healthcare & Insurance benefits, Bonus Program, Culture and leisure benefits, bicycle/e-bike and lunch card benefits)

At GoTo, diversity and inclusion are key to creating a thriving and dynamic work environment. Our team of GoGetters is driven to learn, explore, connect, and collaborate, valuing the unique perspectives that everyone brings to the table. We take pride in providing our employees with comprehensive benefits, wellness programs, recognition, and opportunities for learning and development worldwide. Our commitment to creating an inclusive space for everyone, regardless of gender, identity, or background, ensures that all team members can contribute to our success and thrive personally and professionally. Learn more.