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Customer Payment Support Specialist (Trilingual)

LastPass

LastPass

Customer Service
Multiple locations
Posted on Friday, June 7, 2024

Job Description

Where you’ll work: Guatemala City | Brazil Remote

Accounting and Finance at GoTo

The Accounting and Finance team is essential to our business. While the specific roles may vary, one thing is certain – you will be at the center of our organization and an integral part of the team responsible for ensuring the efficient financial management and financial controls necessary to support all our business activities. This is where you make an impact.

Your Day to Day

As a Trilingual Customer Payment Support Specialist (Spanish, English and Portugues speaker) you would be working on

Inbound Billing Activities – You will work on a case and call queue providing support to our customers via emails and calls.

Solving Customer Disputes --- You will support our customers through efficient and timely dispute management and resolution

Interdepartmental Collaboration --- You will be collaborating with other departments daily in an effort to solve customer disputes and answer customer inquiries

What We’re Looking For

As a Trilingual Customer Payment Support Specialist (Spanish, English and Portuguese speaker) your background will look like

  • Prior experience in a customer support or finance role are a plus

  • Ability to thrive while managing high transactional volumes

  • Self-motivated, resourceful individual who excels at communication and collaboration

  • Advaced written and spoken skills in Spanish, English and Portuguese

  • Excel - Basic/Intermediate

  • Good verbal and written communication, good relationship, flexibility and pro-activity

  • Active Listening Skills

  • Team player

  • Higher education, currently attending or complete (desirable)

  • Basic knowledge of financial transactions.

  • Prior knowledge of Sales Force and/or NetSuite (desirable)

You’ll be working towards a shared goal with an open-minded and cohesive team that is very much the sum of its parts. At GoTo, we’re passionate about growing a diverse and inclusive work ecosystem because unique takes make us a stronger company, and Stronger Together. We’re committed to creating an inclusive space for everyone, no matter what. That’s how we’ll Be Real, Think Big, Move Fast, and Keep Growing along the way.