Job Description

Where you'll work: remote US

We’re looking for a Senior Manager, Partner Operations to lead the strategy and execution of operational processes that support our global partner ecosystem. In this highly visible role, you'll work cross-functionally with Sales, Finance, Marketing, Enablement, and Systems teams to scale our partner-led revenue efforts and ensure seamless partner experiences.

If you're a strategic thinker with a hands-on approach to process optimization and partner enablement—and you thrive in fast-paced, cross-functional environments—this role is for you.

Your Day to Day

As a Senior Manager, Partner Operations, you would be working on:

• Own and scale operational frameworks for onboarding, enablement, performance tracking, and process across the partner ecosystem
• Drive alignment across internal teams to ensure partner needs are met efficiently and compliantly
• Partner with Channel, Sales, Marketing, and Product leaders to implement GTM strategies for growth
• Create visibility into partner performance through metrics, dashboards, and KPIs
• Lead and support cross-functional projects to improve partner experience and business outcomes
• Document roles, responsibilities, and workflows across Partner Ops and Partner Success teams
• Serve as a strategic advisor on new program design, system integrations, and partner support models

What We’re Looking For:

As a Senior Manager, Partner Operations, your background will look like:

• 7+ years in Sales Operations, Partner Operations, or GTM program management
• Experience leading cross-functional initiatives in a SaaS or technology company
• Strong background in process improvement, stakeholder management, and business analysis
• Familiarity with Salesforce and partner systems (e.g., PRMs like Impartner or Allbound)
• Ability to lead through influence and communicate effectively at all levels

Preferred:

• Experience working with channel partners globally (Referral, Resell, MSP, etc.)
• Advanced skills in Excel, project management, and executive presentations
• Prior exposure to partner commissions, rules of engagement, or contract workflows
• Global partner program design or scaling experience
• Background in IT tools, unified communications, or SaaS platforms

What We Offer

At GoTo, we believe in supporting our employees with a comprehensive range of benefits designed to fit your life—at work and beyond. Here are just some of the benefits and perks you can expect when you join our team:

• Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs
• Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days
• Tuition and reading reimbursement programs to support your continuous learning and professional growth
• Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching
• Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact.

At GoTo, you’ll find the flexibility, resources, and support you need to thrive—at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed.

Benefits: Comprehensive health insurance (medical, dental, vision), 401(k) plan with discretionary company match, paid time off, employee discount programs, Short Term and Long Term Disability, Basic Life Insurance, and fertility benefits.

Annual Base Salary Range: $139,000.00 - $230,500.00

The above shows our ranges from minimum to maximum. Your compensation will be determined based on your location, experience, and the pay of employees in similar positions. You will also be eligible for a variable pay component and benefits.