Where You’ll Work: Guatemala City, Guatemala

Sales at GoTo

At GoTo, our Sales team connects businesses and people with technology solutions that simplify and empower daily life. We continually improve our approach by using innovation and practical AI to help you find new opportunities, personalize outreach, and deliver results for our customers and partners. Here, you’ll use creative problem-solving and data-driven insights to prospect effectively and match our solutions to each unique need. Join our team, where your ideas and ambition help us better support our customers and shape GoTo’s future.

Your Day to Day
As a Trial Specialist you would be working on:

• Trial Conversion — You will help convert web visitors into Resolve/MDM trials and assist with quick purchases, driving trial engagement and seamless user experiences.
• Trial Engagement & Support — You will support active MDM/Resolve trial users through in-product chat, providing basic technical support and onboarding guidance to ensure a positive trial experience and maximize trial conversion rates.
• Cross-Functional Collaboration — You will work collaboratively with GoTo business partners (Sales, Solution Consultants, Marketing, and Product) to deliver exceptional customer testing and buying experiences, as well as identify and address trends in the trial and website journey.
• Feedback & Continuous Improvement — You will gather insights from customer interactions and feedback, report where we’re winning or losing trials, and share recommendations with the marketing team to improve our products and services.

What We’re Looking For
As a Trial Specialist, your background will look like:

• 1-3 years of experience in a customer support, sales, or technical assistance role
• Experience with any MDM (Mobile Device Management) system is a plus
• Strong technical aptitude with excellent interpersonal and soft skills
• Sales or pre-sales support experience is helpful
• Proficiency in English, both written and spoken

What We Offer

At GoTo, we believe in supporting our employees with a comprehensive range of benefits designed to fit your life—at work and beyond. Here are just some of the benefits and perks you can expect when you join our team:

• Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs
• Paid holidays, volunteer time off, and quarterly self-care days and no meeting days
• Tuition and reading reimbursement programs to support your continuous learning and professional growth
• Thrive Global Wellness Program, Confidential Employee Assistance Program (EAP)
• Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact.

At GoTo, you’ll find the flexibility, resources, and support you need to thrive —at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed.