Customer Payment Support Specialist (French-speaking)
LastPass
Job Description
Where you’ll work: Anywhere within Hungary
Accounting & Finance at GoTo
Our Accounting and Finance team is the backbone of GoTo’s business operations. Here, you’ll collaborate across departments and leverage cutting-edge AI solutions to drive accuracy, efficiency, and agility. We’re passionate about using technology to automate processes, surface insights, and elevate our business strategy. If you’re ready to embrace innovation while ensuring sound financial management and strong controls, join us in shaping the financial future of GoTo.
Your Day to Day
As a Customer Payment Support Specialist you would be working on
Outbound Collection Activities --- You will initiate engagement with our customers through outbound emails and calls
Solving Customer Disputes --- You will support our customers through efficient and timely dispute management and resolution
Portfolio Management & Strategy --- You will be responsible for analyzing the portfolio for large and aged balances and setting a strategy to ensure sustained aging health
Interdepartmental Collaboration --- You will be collaborating with other departments daily in an effort to solve customer disputes and answer customer inquiries
What We’re Looking For
As a Customer Payment Support Specialist your background will look like
Prior experience in a customer support or finance role
Ability to thrive while managing high transactional volumes
Self-motivated, resourceful individual who excels at communication and collaboration
Fluency in English and French
What We Offer
At GoTo, we believe in supporting our employees with a comprehensive range of benefits designed to fit your life—at work and beyond. Here are just some of the benefits and perks you can expect when you join our team:
Full remote work option within Hungary and on-demand seat in our Astoria office
Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs
Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days
Tuition and reading reimbursement programs to support your continuous learning and professional growth
Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching
Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact
Gym reimbursement programs to encourage your physical well-being
GoTo performance bonus program to celebrate your impact and contributions
Monthly remote work stipend to support your home office expenses
At GoTo, you’ll find the flexibility, resources, and support you need to thrive—at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed. Learn more.