Where you’ll work: Guatemala City, Guatemala

Customer Care and Success at GoTo

We believe in making IT easy. By delivering solutions that make it easy to securely connect, collaborate and be flexible above all else, we empower everyone to live their best life, at work and beyond. We try to live by a basic mantra: simplify to automate, automate to simplify. This is where you help us achieve our mission.

Your Day to Day

As a Project Coordinator, you would be working on:

• Coordinate and manage end-to-end project implementations for customer onboarding, add-on deployments, advanced configurations, telephony migrations, and other customer-facing project activities.

• Facilitate communication and alignment across internal teams and external stakeholders, proactively scheduling meetings, tracking deliverables, and helping remove blockers to keep projects moving forward.

• Develop, maintain, and monitor project plans, timelines, risks, and change requests, ensuring delivery remains aligned with client requirements, project scope, and business priorities.

• Deliver customer training, system refreshers, and other enablement activities to support adoption, readiness, and overall project success.

• Document project activity, provide regular status updates, contribute to process improvements, and support Senior Project Managers on complex deployments, including coordination of sub-tasks and backup project support as needed.

What We’re Looking For
As a Project Coordinator, your background will look like:

• Proven experience supporting or managing end-to-end project implementations, including customer onboarding, system deployments, technical configurations, and cross-functional coordination to ensure timely delivery.

• Strong communication and stakeholder management skills, with the ability to clearly coordinate with internal teams, customers, and leadership, adapt messaging to different audiences, and lead effective project discussions.

• Excellent organizational and project coordination skills, including prioritization, timeline management, documentation, change tracking, and maintaining detailed project plans aligned with client and business objectives.

• Ability to identify project risks, think critically, and drive solutions, including assessing impacts, escalating issues appropriately, and supporting mitigation plans to keep projects on track.

• Proactive, adaptable, and customer-focused mindset, with a commitment to continuous improvement, collaborative teamwork, training/support delivery, and maintaining positive relationships while driving results.

For internal candidates:

• Excellent performance in the past six months

• No active action or development plan in the past six months

• At least 1 year tenure in the current role

What We Offer

At GoTo, we believe in supporting our employees with a comprehensive range of benefits designed to fit your life—at work and beyond. Here are just some of the benefits and perks you can expect when you join our team:

• Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs

• Paid holidays, volunteer time off, and quarterly self-care days and no meeting days

• Tuition and reading reimbursement programs to support your continuous learning and professional growth

• Thrive Global Wellness Program, Confidential Employee Assistance Program (EAP)

• Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact.

At GoTo, diversity and inclusion are key to creating a thriving and dynamic work environment. Our team of GoGetters is driven to learn, explore, connect, and collaborate, valuing the unique perspectives that everyone brings to the table. We take pride in providing our employees with comprehensive benefits, wellness programs, recognition, and opportunities for learning and development worldwide. Our commitment to creating an inclusive space for everyone, regardless of gender, identity, or background, ensures that all team members can contribute to our success and thrive personally and professionally. Learn more.