Where you'll work: Guatemala City

At GoTo, we believe AI-driven innovation isn’t just for technical teams. Across every department, we embrace smart, user-friendly tools and creative problem-solving to improve how we work and how we serve our customers. Joining us means being part of a company that consistently seeks new ways to grow, adapt, and lead in an AI-powered world. If you’re eager to build strong, collaborative relationships and make a lasting, daily impact - you’ve found the place to do it.

Your Day to Day

As an SMB Project Manager, you will be working on:

• Client Onboarding & Implementation — You will manage multiple concurrent SMB onboarding projects (1–50 seats) from kickoff through go-live, ensuring projects are delivered on time, within SLA, and with a seamless client experience.

• Client Leadership & Training — You will serve as the primary point of contact for clients, leading kickoff calls, coordinating meetings via Microsoft Bookings, delivering hands-on training sessions, and confidently guiding small business owners through both technical and business-related discussions.

• Technical Setup & Troubleshooting — You will conduct pre-installation network surveys, assist with network configuration, perform basic troubleshooting, test and verify network stability prior to launch, and proactively identify and mitigate risks throughout the project lifecycle.

• Project Coordination & Documentation — You will maintain accurate project tracking, document progress, manage scheduling, provide white-glove billing and support experiences, and ensure high attention to detail across all client interactions.

What We’re Looking For

As an SMB Project Manager, your background will look like:

• 2+ years of experience in Customer Service, Project Management, Client Onboarding, or a related client-facing role

• Experience managing multiple concurrent projects in a fast-paced, deadline-driven environment

• Strong verbal and written English communication skills with the ability to confidently lead client-facing calls and training sessions

• Hands-on experience with basic technical troubleshooting and network/router knowledge

• Experience using scheduling tools such as Microsoft Bookings, Calendly, or similar platforms

What We Offer

At GoTo, we believe in supporting our employees with a comprehensive range of benefits designed to fit your life—at work and beyond. Here are just some of the benefits and perks you can expect when you join our team:

• Comprehensive health benefits.

• Paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days

• Tuition and reading reimbursement programs to support your continuous learning and professional growth

• Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact.

*** For internal candidates:

• Excellent performance in the past three months

• No active or past action or development plan

• Minimum of 1 year tenure in the current role

At GoTo, you’ll find the flexibility, resources, and support you need to thrive—at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed. Learn more.