Where you'll work: Guatemala City

Working at GoTo:

At GoTo, innovation through practical AI touches every part of our company, not just our technical teams. We embrace intuitive, user-friendly AI-driven tools and creative problem-solving to improve the way we work together and serve our customers. Here, you’ll join a collaborative community that’s always learning, adapting, and leading through change. If you’re eager to build strong relationships and make a meaningful daily impact, GoTo is the place for you.

Your Day to Day

As a Sales Compensation Specialist, you would be working on:

• Sales Compensation Operation (non-commissions): Own day to day administration and operational support of incentive compensation programs for assigned sales roles, including plan setup, eligibility, role mapping, and ongoing maintenance. Serve as a primary point of contact for sales compensation questions related to plan design, mechanics, and policy interpretation. Manage compensation related inquiries, issue triage, and resolution in partnership with internal teams. This role does not execute commissions' processing.

• BDR Compensation Ownership: Provide dedicated compensation support for BDR roles, including plan rollout support, lifecycle changes, and manager enablement. Partner with Sales and RevOps to ensure BDR compensation programs are clearly understood and consistently administered. Identify recurring BDR compensation issues or trends and proactively surface recommendations.

• Planning Partnership & Lifecycle Support: Partner with Finance and RevOps during annual and quarterly planning cycles to support compensation readiness and execution. Validate role alignment, eligibility, and inputs provided by partner teams to support accurate implementation. Manage compensation impacts related to hires, promotions, transfers, leaves of absence, and terminations.

• Reporting & Operational Insight: Deliver recurring compensation related reporting and ad hoc analysis for internal stakeholders. Monitor compensation outcomes to identify risks, discrepancies, or improvement opportunities. Support audit readiness through clear documentation and traceability.

• Process Improvement, Documentation & Team Coverage: Partner closely with Sales, Finance, RevOps, HR, and commissions teams to ensure smooth handoffs and clear ownership. Support manager and seller understanding of compensation plans and payout drivers. Act as a consistent operational liaison to reduce confusion and escalations. Maintain and update documentation for compensation processes, calendars, and standard operating procedures. Identify opportunities to streamline workflows and reduce manual effort. Participate in system and tooling improvements by providing business requirements and user testing support. Take ownership of defined operational and execution focused responsibilities to reduce reliance on leadership for day-to-day work. Provide reliable coverage across assigned sales segments to balance workload within the team. Help minimize single points of failure through documentation and shared practices.

What We’re Looking For

As a Sales Compensation Specialist, your background will look like:

• 5+ years of relevant experience in sales compensation with hands-on responsibility supporting compensation processes in a complex sales environment.

• Proven experience administering incentive compensation programs end to end, including interpreting plan rules, managing operational processes, validating inputs and outputs, and ensuring accurate execution across multiple sales roles or segments.

• Strong operational rigor and attention to detail, with the ability to manage high-volume, detail-sensitive processes, identify discrepancies, and maintain accuracy in a deadline-driven environment.

• Excellent written and verbal English communication skills, with the ability to clearly explain compensation concepts, calculations, policies, and outcomes to a range of stakeholders, including Sales, Finance, and Operations partners.

• Demonstrated ability to work independently and cross-functionally, effectively managing competing priorities, building strong partnerships across teams, and driving work forward with minimal oversight.

What We Offer

At GoTo, we believe in supporting our employees with a comprehensive range of benefits designed to fit your life, at work and beyond. Here are just some of the benefits and perks you can expect when you join our team:

• Comprehensive health benefits, life and disability insurance, etc.

• Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days

• Tuition and reading reimbursement programs to support your continuous learning and professional growth

• Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching

• Employee programs, including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program, to amplify your connection and impact.

• Access to telemedicine services for convenient healthcare support

• GoTo performance bonus program to celebrate your impact and contributions

• Monthly remote work stipend to support your home office expenses

At GoTo, you’ll find the flexibility, resources, and support you need to thrive, at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed. Learn more.