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Lean Practitioner



United States
Posted on Thursday, June 13, 2024


​​About LegalZoom
We're here to make legal help accessible to all. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts.
As the industry leader for over 20 years, innovation remains at the center of all we do. We're creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we're always looking for exceptional people to push us further.
With us, you'll do work that's as rewarding as it is challenging with a team where every voice matters and diversity, equality, and inclusion are truly embraced. Together, we'll continue to democratize the law and make a real difference in the lives of millions.
Since March 2020, our Zoomers have worked remotely and reported an overall better work-life balance with more time for family and personal wellness.
At the end of 2021, LegalZoom made the official commitment to being a remote-first company. Remote-first means that there is no expectation that Zoomers come into an office for a fixed number of days outside of those employees identified as essential onsite workers. While we remain a remote-first culture, our local offices have evolved as collaboration spaces for Zoomers to meet and engage in person.
This position will be remote.
LegalZoom is looking for an experienced, motivated and detail oriented Lean Practitioner to begin shaping the Continuous Improvement culture and process within the Registered Agent and Virtual Mail Operation teams. This position will begin from the ground up to develop tools, processes, expectations and an overall culture that promotes forward thinking, change management and Continuous Improvement. The Lean Project Manager will work to plan, schedule and facilitate Lean workshops across both Operation teams with the intention of identifying areas where Lean can help to improve process flow, labor efficiencies and enable overall cost reduction. This position will own Process Improvement projects and strive to positively impact KPIs across the business.
You will
  • Schedule, facilitate and manage the lifecycle of Kaizen/Workshop events as they relate to: Value Stream Mapping, Flow Improvements, Cost Reduction, Takt Time Improvements and other various areas of the business where deep dives are needed
  • Perform Root Cause Analysis (RCA) on escalations that occur within Operations, Customer Success, Quality, Compliance and other key areas of the business.
  • Own Lean focused projects from beginning to end in order to positively impact Key Performance Indicators (KPI’s) across the board.
  • Develop a Lean tool kit where employees at all levels can take ideas and opportunities and utilize those tools to implement incremental improvements.
  • Own and maintain Lean communications, boards, expectations and visibility to the work that’s being done onsite and throughout the business.
  • Identify and own KPI’s across Registered Agent and Virtual Mail that provide visibility into the impact of projects, workshops and initiatives that occur throughout the year
  • Work to challenge and question existing processes with the goal of performing the work in a more logical and efficient manner
  • Champion, coach and mentor those in the Organization in lean principles, problem solving methodologies and ultimately fostering a culture of change leadership
You have

  • Experience leading and facilitating Kaizen / Workshop events with the goal of identifying and providing solutions for areas of opportunity
  • Experience and utilization of Lean tools such as: DMAIC, Six Sigma, Value Stream Mapping, Root Cause Analysis, Plan Do Check Act (PDCA), 5S, and Total Productive Maintenance (TPM)
  • 5+ years working within an operations environment
  • Willingness to travel up to 25% of the time as needed to facilitate workshops
  • Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.
  • A certification in Lean, Six Sigma or other area of continuous improvement from an accredited institution

LegalZoom is a remote-first company and the national range for this role is ($111,400 - $144,400). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Paid Time Off
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Short-Term/Long-Term Disability Insurance
Plus other wellness benefits to include:
Mental Health
One Medical
Fringe lifestyle benefits up to $250
Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.