Description

• Design and maintain advanced analytics solutions using SQL, Python, and BI tools such as Hex, ThoughtSpot, Tableau, PowerBI, and PPro to surface trends, risks, and opportunities.
• Build and optimize analytics layer data models and scalable data pipelines to support governed reporting and strategic analysis.
• Develop, automate, and maintain dashboards, KPI frameworks, and performance reporting that provide clear visibility into business health.
• Implement data transformation workflows using SQL, Python, or similar tools to ensure accuracy, consistency, and high data quality.
• Partner with cross functional teams across Sales, CX, Marketing, Product, Finance, Engineering, Care, and Fulfillment to define metrics, gather requirements, and deliver insights that drive decision making.
• Conduct statistical and strategic analysis, including lifecycle analytics, segmentation, predictive modeling, forecasting, and scenario planning.
• Perform operational diagnostics to identify friction, inefficiencies, and root causes and support teams in implementing and measuring improvements.
• Translate complex or ambiguous questions into structured analytical approaches and deliver clear, actionable recommendations to senior leaders.
• Document metric definitions, data logic, data models, and analytical methodologies to support transparency and reproducibility.
• Support data governance by collaborating with data engineering on pipelines, data quality, data accuracy, and accessibility.
• Contribute to the evolution of LegalZoom’s analytics stack and cloud data warehouse infrastructure such as Snowflake or BigQuery.
• Present analytical findings and insights to executive, operational, and cross functional audiences.
• Mentor junior analysts and help promote a culture of data literacy and continuous improvement.
• Other duties as assigned.
• Occasional travel may be required as needed.

• A Bachelor’s or Master’s degree in a quantitative field such as Statistics, Mathematics, Economics, Business Analytics, Computer Science, or a related discipline.
• 5+ years of experience in business operations, business intelligence, analytics, or a related field, with a proven track record of driving business outcomes through data.
• Advanced proficiency in SQL and Python for analysis, transformation, automation, and modeling.
• Hands-on experience with BI and analytics tools such as Hex, ThoughtSpot, Tableau, or similar platforms.
• Demonstrated ability to design KPI frameworks, automate dashboards, and standardize reporting for executive and operational audiences.
• Proficiency with cloud data warehouses such as Snowflake or BigQuery and familiarity with ETL tools such as Fivetran and core data quality practices.
• Strong background in statistical analysis such as hypothesis testing, regression, segmentation, predictive modeling, and other methods used in strategic studies.
• Experience with customer lifecycle analytics, segmentation, performance measurement, and other growth oriented analyses.
• Proven ability to manage cross-functional stakeholder relationships and translate business needs into clear technical solutions.
• Strong documentation skills for data logic, metric definitions, analytical processes, and model methodologies.
• Excellent communication and presentation skills with the ability to explain complex technical concepts to non technical audiences.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short-Term/Long-Term Disability Insurance
• Plus other wellness benefits to include:
• Fertility
• Mental Health
• One Medical
• Fringe lifestyle benefits up to $250

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.