Technical Account Manager
Litmos
This job is no longer accepting applications
See open jobs at Litmos.See open jobs similar to "Technical Account Manager" Francisco Partners.Are you looking for an opportunity to contribute to a high-energy, dynamic, and fast-paced organization? Are you interested in joining a team where you can contribute to building the fun, people-centric, culture and brand? Then you’re in the right place!
Litmos develops eLearning solutions for top-performing companies. An established leader in the market since 2007, Litmos solutions include an easy-to-use LMS platform, a comprehensive learning content library, services to support success, and integrations with top workflow tools. Thousands of companies trust Litmos to create, curate, and connect learning to employees, customers, and partners. The solutions are used by more than 30 million people in 150 countries, across 35 languages. Find more information at www.litmos.com.
Job Summary:
We are looking for a dynamic and customer-focused Technical Account Manager (TAM) to join our Litmos team. The TAM will be responsible for managing the technical relationship with our clients, ensuring successful implementation and ongoing use of our LMS solutions. This role requires a blend of technical expertise, project management skills, and a strong customer-centric approach.
Key Responsibilities:
- Client Relationship Management: Serve as the primary technical point of contact for assigned clients, building and maintaining strong relationships to ensure satisfaction and success with our LMS products.
- Implementation and Onboarding: Lead the technical implementation and onboarding processes for new clients, ensuring a smooth and successful setup of our LMS solutions.
- Technical Support: Provide ongoing technical support and troubleshooting assistance, resolving issues promptly and efficiently.
- Customization and Integration: Assist clients with customization and integration of our LMS solutions to meet their specific needs and requirements.
- Training and Documentation: Conduct training sessions and create comprehensive documentation to help clients maximize their use of our LMS.
- Feedback and Improvement: Gather client feedback and work with internal teams to drive product improvements and enhancements.
- Performance Monitoring: Monitor the performance and usage of the LMS, proactively identifying and addressing potential issues.
- Reporting and Analytics: Provide clients with regular reports and analytics on their LMS usage and performance.
Qualifications:
- Experience as a Technical Account Manager, Customer Success Manager, or similar role, preferably in the LMS or SaaS industry.
- Strong technical background with knowledge of LMS platforms, APIs, integrations, and related technologies.
- Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
- Outstanding communication and interpersonal skills, with the ability to convey technical information to non-technical audiences.
- Project management experience with a track record of successfully managing multiple client projects simultaneously.
- Ability to work independently and as part of a team, with a proactive and self-motivated approach.
- Familiarity with e-learning standards (e.g., SCORM, xAPI) and educational technologies is a plus.
Preferred Skills:
- Admin and technical experience with LMS platforms such as Litmos, Cornerstone, Absorb, Moodle, Blackboard, Canvas, or similar.
- Knowledge of programming languages (e.g., JavaScript, Python) and database management.
- Experience with cloud-based solutions and services (e.g., AWS, Azure).
- Strong analytical skills and experience with data reporting tools
As a learning company we believe in the potential of everyone; if you don't have experience in all the details mentioned in this job post, then we still encourage you to apply and we'll get back to you as soon as we can.
We are an equal opportunity workplace employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
Applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
This job is no longer accepting applications
See open jobs at Litmos.See open jobs similar to "Technical Account Manager" Francisco Partners.