Customer Success Manager
Litmos
This job is no longer accepting applications
See open jobs at Litmos.See open jobs similar to "Customer Success Manager" Francisco Partners.Are you looking for an opportunity to contribute to a high-energy, dynamic, and fast-paced organization? Are you interested in joining a team where you can contribute to building the fun, people-centric, culture and brand? Then you’re in the right place!
Litmos develops eLearning solutions for top-performing companies. An established leader in the market since 2007, Litmos solutions include an easy-to-use LMS platform, a comprehensive learning content library, services to support success, and integrations with top workflow tools. Thousands of companies trust Litmos to create, curate, and connect learning to employees, customers, and partners. The solutions are used by more than 30 million people in 150 countries, across 35 languages. Find more information at www.litmos.com.
As a Customer Success Manager at Litmos, you’ll take a leading role in managing and expanding relationships across our most complex and high-value mid-market and enterprise customers. You will be responsible for driving deep engagement, product adoption, and retention by executing tailored success plans and acting as a strategic advisor to your customers. In this role, you’ll lead business reviews, align success metrics with executive stakeholders, and work cross-functionally to surface innovation and expansion opportunities.
As a member of the Customer Success team, you’ll also mentor others, contribute to strategic initiatives, and help evolve best practices across the department.
You will:
- Own and grow relationships with a portfolio of Litmos customers.
- Develop and lead joint success plans that align with customers’ business objectives and product usage.
- Deliver strategic business reviews and high-value check-ins, positioning yourself as a trusted advisor.
- Monitor customer health data, proactively mitigate churn risk, and drive customer renewals in partnership with the renewals team.
- Identify and support expansion opportunities in partnership with Sales.
- Champion customer needs internally by working closely with Product, Engineering, and Professional Services teams.
- Contribute to department-level initiatives to improve processes, enhance customer experience, and scale CS operations.
What you bring:
- Trusted advisor mindset with excellent stakeholder management skills.
- A passion for helping customers achieve value through technology.
- Resilient, collaborative, and proactive in solving problems and delivering results.
Your experience:
- 3+ years of experience in Customer Success or Account Management within a SaaS organisation.
- Demonstrated success managing complex, high-value accounts and influencing C-level stakeholders.
- Strong communication skills with the ability to translate product features into business outcomes.
- Experience with tools like Salesforce, Gainsight, and customer health analytics platforms.
- Comfortable working cross-functionally and managing competing priorities in a fast-paced environment.
Salary: £60k - 70k base plus 20% bonus.
As a learning company we believe in the potential of everyone; if you don't have experience in all the details mentioned in this job post, then we still encourage you to apply and we'll get back to you as soon as we can.
We are an equal opportunity workplace employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
Applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
This job is no longer accepting applications
See open jobs at Litmos.See open jobs similar to "Customer Success Manager" Francisco Partners.