LiveU is seeking a dedicated and skilled Customer Support Engineer to join our team. The ideal candidate will deliver comprehensive solutions to complex technical issues via telephone support, manage customer support cases received through email and phone calls, and maintain a thorough understanding of our products and processes. Additionally, the role involves supporting the Sales team on-site as a trusted advisor when required.

About LiveU :

With over 3,000 customers in 130+ countries, LiveU’s technology is the solution of choice for global broadcasters, news agencies, sports and entertainment, streaming live video to TV, mobile, online and social media.

Location: Kfar Saba

• Excellent communication skills in - English – Must.

• Technical understanding and experience in Linux environment - advantage

• Experience in technical support Tier 1

• Experience in video – Advantage

• Experience in Online streaming (CDN) – Advantage

• Experience in telecommunication – Advantage

• Experience in dynamic, fast paced, hi-tech environment – Advantage

Cognitive and Interpersonal Skills

• Strong technical and problem solving skills

• Strong communication skills and excellent team worker

• Service oriented approach

• Practical thinking

• Methodological

• Process monitoring and Control

• Organization and order, tying up loose ends