Purpose of the role

To identify, implement and monitor best practices across D&S and provide the tools and knowledge required to implement and sustain best practices.

To manage D&S demand for and implementation of Software Solutions, whether implemented by MATRIXX Engineering and or third parties.

To identify, document and disseminate codified and tacit knowledge relating to D&S processes and practices.

Key responsibilities

• To identify, implement and monitor improvements to D&S ways of working. The scope includes, but is not limited to:

• Identification and implementation of best practices, with a particular focus on deployment and operational topics, such as requirements definition, performance tuning, CI/CD processes, migration and price configuration.
• MATRIXX platform pre-deployment processes, such as the D&S component of responses to RFPs, and creation of SOWs and CR’s.
• MATRIXX deployment processes.

• MATRIXX operational processes, in particular those required to deliver ESS.
• D&S Internal processes, such as management, financial and project reporting and resource recruitment processes.
• Interactions with other MATRIXX teams, including Sales, Engineering, Finance, Human Resources and Talent Acquisition.

• To identify both existing codified (documented) and tacit (known, but undocumented) information and knowledge relevant to the scope identified above.
• To prioritize which topics and information to be codified/documented.

• To select the most appropriate methods of documenting and disseminating information.
• To monitor compliance with processes and best practices.
• To manage D&S demand for software extensions to core MATRIXX platform capabilities.
• To ensure that software extension requirements are analysed and documented to a high standard and agreed by customers.
• To track usage of MATRIXX Engineering and any third party providers of software extensions and optimize demand and resource usage.

Required skills and experience

• Excellent written and verbal communication.
• Analysis of existing working practices to identify practical opportunities for improvement.
• Business process analysis, definition and documentation.
• Operational oversight and compliance management.

• Understanding of service definition and deployment processes, particularly in cloud environments.
• Understanding of software development processes.
• Line management.
• Excellent stakeholder management skills.
• Extensive experience of process improvement within a technical services environment.

• Extensive experience of service delivery within/to the mobile/communications sector.
• 5 years or more in either a mobile network/services provider or a technology supplier to mobile network/services providers.
• Service definition and deployment in a mobile network/services provider or a technology supplier to mobile network/services providers.

Desirable skills

• Competence in use of Jira and Confluence to track activities, produce reports and document information.
• Technical writing.

Competencies:

• Analytical - The ability to think about all of the factors that might affect a situation.

• Forward thinker - Willing to question the status quo. Unafraid to challenge. convention, looking for innovative solutions and outcomes that move the needle.
• Boldness - Creates alternative ways to proceed; quickly able to spot the relevant patterns and issues of any given scenario.
• Catalyst - Makes things happen by turning thoughts into action.
• Self-Confident - Confidence in their ability to take risks and manage their own lives, having an inner compass that gives them certainty in their decisions.
• Adaptability - Embraces the pivot, problem-solver, doing what needs to be done.

• Achiever -Taking satisfaction from being busy and productive, possessing a great deal of stamina and working hard.
• Collaborator - Works hard with others to achieve a goal.
• Focused - Takes a direction, follows through and makes the corrections necessary to stay on track, prioritizing before acting.
• Integrity - Committed to stable values such as honesty and loyalty, taking psychological ownership of what they say they will do.
• Process-oriented - Equality and treatment of all people the same with stable routines and clear rules and procedures that everyone can follow.

• Results driven - Independent desire to make a big impact, prioritizing projects based on how much influence they will have on their organization or people around them.
• Values Driven - Having unchanging core values that defines one's purpose.

Key Behaviors:

• Collaborative
• Decisive
• Analytical
• Creative
• Focused on quality
• Pragmatic