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Documentation Engineer



Bengaluru, Karnataka, India
Posted on Friday, September 22, 2023

Join a team dedicated to supporting the crucial mission of improving health outcomes.

At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences companies and governments around the world. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health. Learn more at merative.com

Working as a member of team of creative and technical writers, media specialists, and instructional designers, this role provides technical documentation for assigned products and programs with moderate supervision. The support can be for a specific product, project, or for general needs of the department. This role will be responsible for the release of a small component or product or will assist with the release of a larger, more complex product.

Essential Job Duties:

  • Generate SDLC documentation for the product(s) assigned

  • Generate customer support and user materials for the product(s) assigned

  • Assist with generation of custom materials based on client contract

  • Assist with product release communications and tracking

  • Assist with end user/validation testing of products

  • Assist with documentation definition and generation for Go To Market (GTM) and other departmental projects

  • Provide proof-reading services for materials generated by the department

  • Provide customer support for technical communication department materials and programs

  • Provide back-up coverage for certification and continuing education programs

  • Perform other duties as assigned by immediate supervisor or upper management.

Basic Qualifications:

  • Strong oral and written communication skills

  • Working knowledge of Microsoft Office applications, including Word, Excel, Access and Power Point

  • Must be organized, detail-oriented and have the ability to understand and communicate functional and technical information.

  • Must be able to work independently as well as in an interactive team environment.

  • Working knowledge of software delivery life cycle (SDLC) documentation

  • Working knowledge of query and report-generation tools

  • Working knowledge of relational databases

  • Working knowledge of mobile devices and applications

Education Requirements:

  • 4-year college degree required in a computer or health care discipline

  • Or 4-year college degree in any discipline with at least 6 months prior work experience in clinical trials/healthcare, education/teaching or software development

  • Or 2-year degree in a computer or health care discipline with at least 2 years prior work experience in clinical trials/healthcare, education/teaching or software development

Work Environment

The work environment characteristics here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Office environment; temperature controlled

  • Location: Merative office or remote

  • 0-15% Travel

It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, HIV status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities.