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M365 Engineer



Bengaluru, Karnataka, India
Posted on Thursday, November 2, 2023

Join a team dedicated to supporting the crucial mission of improving health outcomes.

At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences companies and governments around the world. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health. Learn more at merative.com

Seeking a Senior M365 SME/Support Engineer who will support the continual operations and improvements of our M365 tenant, including ensuring the effective use of M365 for our customers, and helping the organization follow best practices for M365 and Azure. This role will function as the subject matter expert and technical role with comprehensive knowledge of O365, Microsoft 365, PowerShell Scripting, the applications, and services available across the Microsoft cloud platform. This includes a detailed knowledge of the introduction and support issues of the cross-platform applications available in support of the core offerings of the service.

The M365 SME/Support Engineer will work with Cloud Operations and Architecture to understand current configurations, policies, and technical components, evaluate strategic approach for deploying services and provide input into M365 service roadmap development. The engineer will also perform day-to-day activities in our M365 environment including operations of a hybrid environment, co-management, directory-sync, and reviewing various alerts and messages concerning changes in the platform and how they will impact the client’s operations.

Major Duties and Responsibilities:

  • Act as the subject matter expert for Microsoft Office 365

  • Automating cloud service implementation activities using Azure Automation

  • Technical Management of O365 Exchange Online including other technical areas i.e., DMARC, DKIM, SPF.

  • Support Active Directory Federation Services (AFDS), M365 Cloud Connectors, Azure, and integration with Microsoft applications and 3rd Party applications

  • Support a corporate deployment of M365 licenses and provide integration assistance to improve this experience

  • Support Promotion, Management, and full deployment of new services such as One Drive, MS Store etc.

  • Provide support for developing Knowledge Base and training material for existing/new services/applications

  • Performs day to day activities within the O365 admin portals

  • Provide implementation, troubleshooting, maintenance, and monitoring support of M365 issues and incidents

  • Manage MS Teams in the organization and their associated settings, including membership (group management supported via PowerShell, team management in the Teams admin center), federation and upgrades

  • Troubleshoot user call quality problems using advanced troubleshooting toolset in MS Teams

  • Ensuring sufficient storage space by performing clean-ups and archiving data.

  • Assist with management of all M365 services (Exchange Online, OneDrive, Teams, Security, Power-BI, Power Automate, Stream etc.).

  • Maintain awareness of O365 roadmap and releases. Review service features and provide recommendations for adding or removing features based on an understanding of customer’s environment, requirements, and technology roadmaps; present how the different components fit together and affect each other

  • Provide guidance and oversight on report creation and distribution of monthly, weekly, and ad-hoc reports on delivery and performance of M365 services

  • Provide guidance and support for monitoring Azure Service Health, set-up service health alerts to provide timely notifications to stakeholders of service issues, planned maintenance, and health advisories

  • Provide structure and guidance for internal teams developing M365 Power Shell commands and scripts to support the environment

  • Provide guidance and support for updating password expiration policies, creating, and managing cloud-based policies, and creating and managing service requests


  • Azure, Azure AD, SharePoint Online, Teams, Exchange and Security other components of the Office and Microsoft 365 services
  • Active Directory Federation Services (AFDS), M365 Cloud Connectors, Azure, and integration with Microsoft applications and 3rd Party applications
  • Promotion and Deployment management of services such as One Drive, MS Store, etc.
  • Good knowledge of PowerShell and Basic PowerShell modules and commands (EXO, Teams, SPO, Security, Azure AD, Graph API)
  • MS Teams (Managing Teams, Meeting, Conference, Live events, configuring policies, CQD)
  • M365 Certifications
  • Microsoft Azure Certifications

At least Bachelor’s degree in engineering or equivalent, though master’s degree preferred

Strong analytical and problem-solving skills, good verbal, and written communication skills

Ability to work independently and within groups, and manage multiple activities and/or tasks simultaneously

Excellent communication, collaboration, and organizational skills

Excellent customer service ethics

Continuous learner

Overall, 10 years’ experience with 7+ years in Microsoft support

Desired Experience:

  • Internet Experience (DNS, IP Subnetting, Networking)
  • provisioning of devices into O365/Intune
  • Third party single sign-on and multi-factor authentication
  • M365 security - (SPAM, DLP, Malware, etc.)
  • SharePoint Online, Security and other components of the Office and Microsoft 365 services
  • Discovery, EOP and ATP.
  • PowerApps, Power Automate and PowerBI

It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, HIV status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities.