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ServiceNow Architect



Hyderabad, Telangana, India
Posted on Friday, March 8, 2024

Join a team dedicated to supporting the crucial mission of improving health outcomes.

At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences companies and governments around the world. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health. Learn more at merative.com

Merative IT Operations team is seeking senior ServiceNow Architect to manage and support an existing ServiceNow environment.
  • Responsible for designing, implementing, and managing ServiceNow solutions for large scale projects.

  • Mentor and advisor to ServiceNow Administrators/Developers

  • Responsible for front-to-end solution being delivered on the ServiceNow platform.

  • Be an expert in ServiceNow best practices and the products we implement.

  • Lead the integration of ServiceNow with diverse enterprise systems, ensuring seamless data flow and enhanced functionality.

  • Establish and enforce ServiceNow development standards, championing best practices in coding, security, and architecture within the platform.

  • Advanced problem-solving support, lead and assistance in various complex situations.

  • Provide support for the creation, maintenance, and debugging of data integration and Discovery jobs/schedules.

  • Provide support in managing the ServiceNow environments (Dev, Test and Production).

  • Well versed in creating/modifying portal catalog items, workflows, flow designer flows, portal widgets, business rules, UI actions, UI policies, ACLs, etc.

  • Provide ServiceNow Platform administration, configuration, and development following Agile processes and using industry best practices.

  • Provide and lead ServiceNow patching, upgrades, and applications deployments to ensure compliance with the current ServiceNow platform.

  • Performance day-to-day administration of the platform

  • Maintains the stability and usability of the platform across production and non-production environments.

  • Performs application maintenance to include performance monitoring and error identification and remediation.

  • Manages support for incidents.

  • Participates in upgrade planning and execution.

  • Manages instance security: user/group access, administration, access control lists. etc.

  • Responsible for data integrations such as Discovery or 3rd party solutions to enrich CI’s in the CMDB

  • Determines which integration method(s) will be used, integration directionality, and attributes.

  • Participates in any data normalization required prior to being imported / inserted into ServiceNow.

  • Participates in platform, process, and integration testing.

  • Design, Code, and Test catalog requests using FLOW

  • Setup, maintain, and troubleshoot ServiceNow Discovery.

Basic Qualification:

  • 5+ years of extensive experience working with ServiceNow, including architecture design and implementation.

  • Bachelor’s degree or equivalent work experience

  • In-depth knowledge of ServiceNow modules, integrations, and scripting

  • Strong understanding of ITIL and ITSM principles

  • Experienced in ServiceNow's ITSM, Service Portal, Discovery ITOM, Integration Hub or REST/SOAP Web Services, Security Incident Response modules.

  • Fundamental understanding of key technologies relevant to the ServiceNow integration solutions, including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, and FTPS.

  • Experience scripting in the ServiceNow platform using JavaScript (Business Rules, client scripts, UI actions, UI pages, AngularJS, Jelly, etc.).

  • Experience using agile/scrum methodology, leading scrum teams, and leading backlog grooming.

Preferred Qualification:

  • ServiceNow Certified Technical Architect (CTA) preferred.

  • Strong attention to detail and problem-solving skills

  • Strong communication and collaboration skills

  • Knowledge of ITIL; ITIL certified preferred.

It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, HIV status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities.