Manager, Architecture End User Computing / M365
Merative
Join a team dedicated to supporting the crucial mission of improving health outcomes.
At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences companies and governments around the world. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health. Learn more at merative.com
We are seeking a highly skilled and experienced Technical Lead to oversee our EndUser Computing, M365, and Device Management operations. The successful candidate will be responsible for leading a team of IT professionals, ensuring the efficient and effective management of end-user devices, Microsoft 365 services, and overall device management. This role requires a strong technical background, excellent leadership skills, and the ability to drive continuous improvement in our IT operations.Key Responsibilities:
Lead and manage a team of IT professionals responsible for EndUser Computing, M365, and Device Management.
Oversee the deployment, configuration, and maintenance of end-user devices, including desktops, laptops, and mobile devices.
Ensure the efficient management and administration of Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive.
Develop and implement strategies for device management, including software updates, security patches, and compliance.
Collaborate with other IT teams to ensure seamless integration and support of end-user devices and services.
Monitor and analyze system performance, identifying and addressing any issues or areas for improvement.
Provide technical guidance and support to team members, fostering a culture of continuous learning and development.
Stay up-to-date with industry trends and best practices, ensuring the organization remains at the forefront of technology advancements.
Manage vendor relationships and contracts related to end-user devices and services.
Develop and maintain documentation for processes, procedures, and configurations.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum of 7 years of experience in IT, with at least 3 years in a leadership role.
Strong technical knowledge of EndUser Computing, Microsoft 365, and Device Management.
Experience with device management tools such as Intune, SCCM, or similar.
Excellent leadership and team management skills.
Strong problem-solving and analytical abilities.
Excellent communication and interpersonal skills.
Ability to work effectively in a fast-paced, dynamic environment.
Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert, or similar are a plus.
Preferred Skills:
Experience working in a global organization.
Knowledge of ITIL processes and best practices.
Experience with automation and scripting (PowerShell, Python, etc.).
It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, HIV status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities.