Join a team dedicated to supporting the crucial mission of improving health outcomes.

At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences companies and governments around the world. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health. Learn more at merative.com

We are seeking a skilled and proactive M365 Engineer with a strong foundation in Microsoft 365 and endpoint management. This role involves resolving a variety of moderately complex technical issues, applying company policies and procedures, and collaborating with cross-functional teams to ensure seamless IT operations. The ideal candidate will exercise sound judgment within defined practices and demonstrate initiative in improving processes and user experience.

Responsibilities

• Troubleshoot and resolve incidents related to Microsoft 365 products including Outlook, Teams, OneDrive, and SharePoint.
• Configure, deploy, and support Windows, macOS, iOS, and Android devices in compliance with organizational standards.
• Implement and troubleshoot security policies and endpoint controls to maintain compliance and protect company assets.
• Create and maintain ITSM-compliant documentation, including professional work notes and incident records.
• Participate in end-user support using tools such as ServiceNow (SNOW) and Microsoft Teams, ensuring timely and effective communication.
• Collaborate with senior engineers to develop early workarounds and escalate complex issues when necessary.
• Utilize Microsoft Co-Pilot and other AI tools to engineer solutions and streamline support tasks.
• Ensure business continuity by performing backup and restore operations on user devices.
• Engage with internal and external teams to resolve tickets efficiently and improve service delivery.
• Contribute to the development and enforcement of IT policies and procedures, ensuring adherence to ITSM principles.
• Communicate effectively with users and stakeholders, ensuring a quick turnaround time and high customer satisfaction.

Required Skills

• 3 to 5 years of hands-on experience.
• Experience with M365 Suite, macOS, Windows OS, and any mobile management software.
• Demonstrated strong problem-solving, communication, and collaboration skills.

Preferred Skills

• Experience in managing and executing projects
• Documented examples showcasing problem-solving and collaborative skills

Education

• Any bachelor's or master's degree in computer science or related.

Note: The role requires working in shifts covering US or UK business hours.

It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, HIV status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities.