Responsibilities

• Demonstrate a mastery of Merge applications to provide advanced consultancy and high-quality user training which promotes optimal product utilization.

• Ensure successful implementation, user acceptance testing, workflow design, clinical change management, super user/system administrator readiness, system configuration and training planning and delivery and adoption of the Merge Imaging solution.

• Assess current state workflow and customer goals to produce workflow recommendation and designs, configuration requirements, testing requirements, training plans and change management strategies

• Identify and manage physician/clinical champion stakeholders

• Provide input to the project plans including but not limited to testing plans, training plans and go-live plans.

• Ensure customer super users and/or system administrators have the knowledge and skills to configure, train and support the Merge Imaging solution during and after go-live

• Deliver training to super users and/or system administrators and support them in the successful support and training of end users

• Manage and support the customer during user acceptance testing to ensure configuration and customer expectations align before go-live to ensure a smooth transition

• Coordinate resourcing of additional Solution Consultant resources for end user and/or go-live support, where necessary

• Manage customer training completions and ensure accurate reporting and tracking

• Configure the Merge Imaging solution per customer requirements and agreed-upon workflows

• Support the customer during and post go-live with workflow or application questions and troubleshooting

Skills Needed

• Responsible, accountable and able to work well both within teams and cross-functionally

• Ability to manage multiple, concurrent complex workstreams within projects and maintaining meaningful progress while collaborating with customers, clinicians and multiple cross-functional teams

• Comfortable in high pressure situations interacting with customers and clinicians

• Demonstrated ability to take initiative to lead improvements in processes, systems, or team approaches

• Excellent verbal and written communication skills

• Outstanding teaching/training/coaching/facilitation skills; Advanced ability to determine learner needs based on their current knowledge and the customer-specific workflow and preferences and customize training delivery based on those requirements

• Detail-oriented with strong application and technical skills.

• Strong understanding of HL7, DICOM, Networking concepts, HIPAA, and departmental workflow

Education Requirements & Work Experience

• Associate’s degree required; bachelor’s degree in related healthcare discipline or information systems discipline, preferred.

• Computer and information data systems experience required

• 5+ years work experience in applicable clinical environment(s)

• 3+ years IT work experience, with CIIP (ABII/SIIM), PARCA CPAS or CPSA (HIIT) or other relevant Healthcare IT certification, preferred; System Analyst or Administration experience a strong plus

Travel

• 75-100% travel required