About the role

As the Trust and Safety Manager at NewsBreak, reporting to the Director of Trust and Safety, your primary focus will be to ensure the safety, integrity, and compliance of our platform with community standards and legal requirements. You will develop and implement strategies to uphold trust and safety across all aspects of our platform, including content moderation, user behavior, and third-party interactions. This role is critical in maintaining a positive user experience and mitigating risks associated with harmful content or activities.

Responsibilities

• Trust and Safety Strategy: Assist development of and implement Trust and Safety strategies and tactics to ensure platform safety, integrity, and compliance with community standards and legal requirements.
• Content Moderation: Oversee content moderation processes, including AI models and human review (including Quality Assurance analysis), to ensure compliance with community guidelines and ethical and industry standards.
• User Behavior Analysis: Analyze user behavior patterns and trends to detect and address potential risks or violations of community guidelines or terms of service.
• Policy Development: Collaborate with legal and policy teams to develop and update platform policies, guidelines, and enforcement procedures.
• Incident Response: Lead incident response efforts for trust and safety-related issues, including escalation, investigation, and resolution.
• Cross-Functional Collaboration: Work closely with content, ads, product, engineering, legal, and customer support teams to address trust and safety concerns effectively.
• Training and Education: Develop training programs and resources for internal teams and external partners on trust and safety best practices.
• Performance Metrics: Track and analyze key performance metrics related to trust and safety, providing insights and recommendations for continuous improvement.

Requirements

• Bachelor’s degree in a relevant field, such as Computer Science, Information Technology, Communications, Journalism, Political Science, or a related discipline. Advanced degree or certifications are a plus.
• At least 5 years of experience in trust and safety, written and oral communication skills, content moderation, or a related field, preferably within the digital media or tech industry. Preferred experience includes: working at startup(s), user support, risk management, QA analyst roles.
• Must have strong data analysis skills, ability to be scrappy and flexible, creative problem-solving, cross-functional communication, ability to work independently and at odd hours occasionally, passion for keeping the internet safe.
• Good to Have Skills include: Vendor management, familiarity with engineering vernacular, backbone for handling challenging situations.
• Familiarity with the content landscape, interest in news, and understanding of abuse vectors and methods of identifying and reducing their presence.
• Proactive, detail-oriented, collaborative, with a strong sense of integrity and accountability.

Benefits

We offer competitive benefits package:

• Health, dental, and vision care for you and your family
• Top-tier 401(K) plan with company matching
• Paid time off and paid holidays
• Paid parental leave
• FSA and commuter benefits programs
• Team activity budget