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Technical Consultant (ship)



London, UK · London, UK
Posted on Friday, October 27, 2023

Technical Consultant (ship)

  • Applications are considered on a rolling basis
  • Hybrid
  • Applications are considered on a rolling basis
  • Hybrid

Job Description

About Us

nShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 500 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.

Our software is used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers due us having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors!

If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time.

Purpose of Role

Exciting and career-advancing opportunity for a technically savvy, customer-centric, and solution-focused professional to join an expanding international team!

We’re passionate about making shipping easy, by creating a community of connected customers, partners and carriers on a single platform, and are looking for a great Technical Consultant to help us fulfill our vision and mission.

As a Consultant at nShift Ship team, you will play a crucial role in delivering complex customer solutions either as part of a team headed by a Project Manager or in an independent PM/consultant role on smaller customer engagements. Together with our project management resources the Consultant is expected to enforce a strong project culture within nShift for the benefit of the successful delivery of customer projects and the professional development of everyone within the department.

Overall responsibility

Programs or Project success and customer satisfaction

  • Customer satisfaction
  • Time and capacity utilization
  • Risk/issue management

Main Responsibilities

  • Technical Tasks: Ensure all project-related technician tasks are executed to the highest standards and make available for QA audits.
  • POC: Prepare to serve as nShift’s point of contact throughout the project lifecycle when required.
  • Success criteria: Ensure all technical tasks have established success criteria, and that they are understood by all stakeholders.
  • Documentation: Ensure project tasks assigned are managed through nShift’s chosen project management tool, and that time and work are registered daily, and that documents are archived when produced/received.
  • QA: Prepare solution proposals, proof of concept modeling for regular quality assurance reviews.
  • Time adherence: Ensure all technical project tasks are executed in line with the budget assigned, where this is not possible identify the reasons and initiate timely escalation to Project Board.
  • Workshops: Where required prepare and facilitate analysis workshops with the customer and gather finalized detail in a timely manner.
  • Technical assistance: Be prepared to deliver technical work packages in any project.
  • Other: Other relevant tasks as required by the business.

Work with great people

Sofie Johansson
Customer Support Agent
"Our Customer Support is an important part of our strategy; Providing competent and good support gives us satisfied users!"
Razvan Costin Dobre
Software Engineer - Engineering
"A place where you meet great colleagues that support you to become the best version of yourself."
Andreea Dragomirescu
Team Manager - Enterprise Production
"We are building cool tools that help our customers do their job more efficiently"
George Catalin Dumitru
QA Automation Engineer - Post Production
"I am lucky to be a part of the nShift company because it offers me the opportunity to constantly evolve with a team that helps me when I need and appreciates me for the results obtained."
Madalina Florientina Ciucu
Front End Developer
"I find the biggest reward in building features from scratch, surrounded by bright people, our work making an impact to lots of customers."

Skills & Requirements

Required personality traits and skill set

  • Positive and team-oriented attitude with interpersonal skills
  • Strong ability to work in teams and effectiveness in the execution of simultaneous projects/programs
  • Experience in customer-facing role

  • Industry expertise preferred, e.g. previous experience working within Technology/Logistics B2B/SaaS

  • Strong written and oral communication skills in English; French and other languages would be advantageous

Key results:

Numerous functional KPIs will exist, however, at a leadership level core Key results are measured against customer satisfaction, billable utilization and the fast enablement of customer SaaS subscriptions.

Committed support from nShift Group:

  • Project Management and Technical Resources
  • Academy (Training in project management etc.)
  • Leadership & Support in customer engagements
  • Modern technology Suite access for Office365, Salesforce and Zendesk to support delivery of your role
  • A great place to work where you can make a difference


  • Remote and hybrid working options
  • Family-friendly leave option
  • Training platforms
  • Other country specific employee benefits

About the company

nShift is the global leading provider of cloud delivery management solutions enabling frictionless shipment and return of almost one billion shipments across 190 countries annually. nShift’s software is used globally by e-commerce, retail, manufacturing and 3PL shippers. The company is headquartered in London and Oslo. It has over 500 employees across offices in Sweden, Finland, Norway, Denmark, United Kingdom, Poland, the Netherlands, Belgium and Romania.


Multiple locations | Hybrid
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