• Applications are considered on a rolling basis
• Hybrid

Job Description

About Us
nShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 500 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.

Our software is used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors!

If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time.

Overall responsibility
Your overall responsibility is focused on:

• Customer satisfaction

• Time and capacity utilization

• Risk/issue management

Main Responsibilities

• Technical & advisory Tasks: Ensure all customer-related advisory and technical tasks are executed to the highest standards and made available for QA audits.

• POC: Prepare to serve as nShift’s point of contact throughout the project lifecycle when required.

• Success criteria: Ensure all technical tasks have established success criteria, and that they are understood by all stakeholders.

• Documentation: Ensure project tasks assigned are managed through nShift’s chosen ticket management tool, time and work are registered daily, and that documents are archived when produced/received.

• QA: Prepare solution proposals, proof of concept modelling for regular quality assurance reviews.

• Time adherence: Ensure all technical project tasks are executed in line with the budget assigned.

• Workshops: Where required prepare and facilitate analysis workshops with the customer and gather finalized details in a timely manner.

• Technical assistance: Be prepared to deliver technical work packages in any project.

• Other: Other relevant tasks as required by the business.

Work with great people

Skills & Requirements

SKILLS & REQUIREMENTS

Required personality traits and skill set

• Positive and team-oriented attitude with interpersonal skills

• Strong ability to work in teams and effectiveness in the execution of simultaneous projects/programs

• Experience in customer-facing role

• Industry expertise preferred, e.g. previous experience working within Technology/Logistics B2B/SaaS

• Strong written and oral communication skills in English. Due to expansion into the French speaking region, French speaking skills would be advantageous.

Key results:

Numerous functional KPIs will exist, however, at a leadership level core Key results are measured against customer satisfaction, billable utilization and the fast enablement of customer SaaS subscriptions.

Committed support from nShift Group:

• Project Management and Technical Resources

• Academy (Training in project management etc.)

• Leadership & Support in customer engagements

• Modern technology Suite access for Office365, Salesforce and Zendesk to support delivery of your role

• A great place to work where you can make a difference

Benefits:

• Remote and hybrid working options

• Family-friendly leave option

• Training platforms

• Other country specific employee benefits