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Technical Associate - Ship



This job is no longer accepting applications

See open jobs at nShift.
Bucharest, Romania
Posted on Friday, December 8, 2023

Technical Associate - Ship

  • Applications are considered on a rolling basis
  • Hybrid
  • Applications are considered on a rolling basis
  • Hybrid

Job Description

About Us

nShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 500 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.

Our software is used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors!

If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time.

Purpose of Role

nShift is on an exciting high-growth journey and we are looking for an additional support engineer to join our cohort in Bucharest, ensuring our customers have a great customer experience.

With nShift products being critical within our customers' end-to-end solutions, it is imperative that they function correctly and that any issues that could affect production are resolved quickly and effectively, in a clear and professional manner.

About you

To succeed in this role you need to be tech-savvy, have an inherent service-oriented mindset, as well as strong communications skills.

The area of responsibility includes:

  • Respond to customer requests in multiple channels
  • Deliver Service Requests and help resolve Incidents
  • Make sure we achieve SLA and CSAT goals
  • Be "ahead of the workload" through proactive measures
  • Expand your own Product/Domain knowledge
  • Participate in building a strong service-oriented team culture where knowledge sharing is central

Work with great people

Sofie Johansson
Customer Support Agent
"Our Customer Support is an important part of our strategy; Providing competent and good support gives us satisfied users!"
Razvan Costin Dobre
Software Engineer - Engineering
"A place where you meet great colleagues that support you to become the best version of yourself."
Andreea Dragomirescu
Team Manager - Enterprise Production
"We are building cool tools that help our customers do their job more efficiently"
George Catalin Dumitru
QA Automation Engineer - Post Production
"I am lucky to be a part of the nShift company because it offers me the opportunity to constantly evolve with a team that helps me when I need and appreciates me for the results obtained."
Madalina Florientina Ciucu
Front End Developer
"I find the biggest reward in building features from scratch, surrounded by bright people, our work making an impact to lots of customers."

Skills & Requirements

  • Bachelor/Apprenticeship in IT/Service
  • Previous experience in IT-Support or Customer Service
  • SaaS experience
  • LogTech Experience (ERP/WMS/TMS)
  • Fluent in English and French
  • Nordic language skills are beneficial, but no requirement
  • Positive and team-oriented attitude
  • Customer-centric - with a professional demeanor
  • Good at time management
  • Structured and orderly with a sense of urgency
  • Flexible when the situation dictates it

Meet your Manager
Alexandru Grava, Customer Support Manager

How long have you worked for nShift?
I’ve only been with nShift for 3 months and I’m enjoying every moment of it.

What do you love about nShift?
I appreciate nShift's commitment to caring for its employees, ensuring they feel valued while also promoting personal and professional growth.

What would your current team members say about your leadership or manager style?
While it might be a bit early to gauge, I hope they recognize the effort I put into ensuring their happiness and providing the necessary support for them to excel in their roles. I am always attentive to their input and concerns, and I am passionate about delivering top-quality customer support.

What difference will this role make to nShift if I join?
Your addition to our team will bring fresh perspectives and skills to our close-knit group, which is eager to excel in delivering exceptional customer support. It's an ideal time to join us if you're seeking professional challenges, and I assure you it will be a rewarding experience.

About the company

nShift is the global leading provider of cloud delivery management solutions enabling frictionless shipment and return of almost one billion shipments across 190 countries annually. nShift’s software is used globally by e-commerce, retail, manufacturing and 3PL shippers. The company is headquartered in London and Oslo. It has over 500 employees across offices in Sweden, Finland, Norway, Denmark, United Kingdom, Poland, the Netherlands, Belgium and Romania.


Bucharest | Hybrid
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This job is no longer accepting applications

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