About Us

nShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 460 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.

Our software is used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors!

If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time.

Purpose of the Role

The Sales Systems Analyst will be responsible for the day-to-day configuration, support, maintenance, and improvement of our CRM platform. This role will work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy new business processes. The Sales System Analyst will be instrumental in ensuring the effective use of Salesforce and other systems to enhance our business operations and drive our company's strategic goals.

Locations: Bucharest OR Stockholm OR Gothenburg OR London

About you

An exciting and career-advancing opportunity awaits a technically skilled and solution-driven Sales System Analyst.

You will have experience in Salesforce and other systems such as Salesloft and HubSpot will be a bonus. You will be a great communicator and problem solver and have experience in working on complex projects with third party companies.

Overall responsibility

• Salesforce Management:
• Perform Salesforce administrative tasks such as user management, data imports, database maintenance, and routine clean-up.
• Manage Salesforce security including roles, profiles, sharing rules, flows, and groups.

• Customization and Configuration:
• Customize Salesforce fields, page layouts, record types, custom objects, and custom apps.
• Develop and maintain custom reports, dashboards, and flows.

• User Support and Training:
• Provide end-user support and system training to ensure effective use of Salesforce.
• Troubleshoot and resolve any Salesforce-related issues.

• Process Improvement:

• Identify and implement new business processes and improvements within Salesforce.

• Collaborate with stakeholders to enhance operational efficiency through the use of Salesforce.

• Data Management:

• Ensure data integrity and accuracy by performing regular data audits and validation.

• Manage data integration and maintain data quality through ongoing analysis and cleansing.

• Documentation and Compliance:

• Document system configuration, administration processes, and user guides.
• Ensure compliance with organizational policies and procedures, as well as industry regulations

Competence and Experience

Requirements:

• Minimum of 2-3 years of experience as a Salesforce Administrator.

• Proven experience with Salesforce customization, configuration, and management.
• Salesforce Administrator Certification required
• Advanced certifications (e.g., Salesforce Advanced Administrator, Platform App Builder) are a plus.
• Strong understanding of Salesforce best practices and functionality
• Proficient in Salesforce Lightning experience.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team

At nShift we believe in embracing diversity in all forms and fostering an inclusive environment for everyone which we believe is essential for our continued success. We're an equal-opportunity employer which means that all applicants will receive consideration for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status.

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Department

Sales

Locations

Bucharest, Stockholm, Gothenburg, London

Remote status

Hybrid Remote

Employment type

Full-time

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