About Us

nShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 460 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.

Our software is used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors!

If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time.

About you

You are passionate about expanding your technical skills, you have strong communication skills and a service-oriented mindset.

The area of responsibility includes:

• Technical support, provide technical assistance to customers and partners by phone or email
• Provide basic training to customers and colleagues
• Ensure SLA compliance and CSAT goals
• Respond and resolve to customer requests in multiple channels
• Be "ahead of the workload" through a proactive attitude
• Participate in building a strong service-oriented team culture where knowledge sharing is central

Required professional qualifications:

• Experience in customer service
• Experience in support
• Fluency in English is mandatory

Bonus points:

• Interest in IT and/or logistics
• Knowledge of other languages
• SaaS company experience

Required personality traits and skill set:

• Extensive communication and interpersonal skills
• Positive and team-oriented attitude
• Structured, organized and independent
• An ambitious and commercially driven person that has a key interest in customer service.
• Experience and interest in understanding customers, partners and software product features
• Strong tolerance for and ability to focus and execute in a changing environment
• Good ability to work under pressure with high energy and resilience

We offer a budget of 19,000 - 21,000 EUR gross per annum for this role.

At nShift we believe in embracing diversity in all forms and fostering an inclusive environment for everyone which we believe is essential for our continued success. We're an equal-opportunity employer which means that all applicants will receive consideration for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status.

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Department

Customer Support

Locations

Bucharest

Remote status

Hybrid Remote

Employment type

Full-time

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