About Us

nShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 460 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.

Our software is used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors!

If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time.

About you

• You are naturally a spontaneous person who can communicate with ease and is able to work well with others.
• You enjoy sinking your teeth into a problem and not letting go until you find the solution.
• You persevere, have analytical skills, and have a sense of humour.
• One of the most important skills that determine whether you will succeed is not just your ability to solve problems but deriving joy from doing so

Purpose of role

Transsmart - part of the nShift family is growing and we’re looking for a new driven and enthusiastic Support Consultant. Do you want to contribute to our growth and are you most happy when dealing with customers?

We are looking for a colleague who enjoys working in a marketplace populated with wholesale, production, e-commerce, and logistic services companies (e-fulfillment).

Because our tempo is high, we expect you to feel at home in a dynamic environment and that you are used to working with a sense of agency and urgency. In a nutshell; you’re composed and steadfast.

What do we offer you?

We are a young, informal, and dynamic organisation that expects initiative and drive. Naturally, your efforts will be rewarded with a good amount of employment conditions, based on your (work) experience.

You will receive a fitting start-up period in which you will learn to find your way in the organisation and the job requirements. There is ample room to grow your knowledge as well as room for personal development.

Location: The role is based in our Tilburg office. This is a hybrid role, with at least one day a week in the office required.

We offer a budget of 2,450-2,850 EUR gross per month for this role.

The area of responsibility includes:

• A day as a Support Consultant in nShift is never the same. In this challenging position, you are the connective tissue between our customers, carriers, IT parties, and the nShift organisation.
• You are the first point of contact for all these parties. It is therefore important that you are concise and efficient in your answers or in your forwarding of the issue to another department internally.
• You will answer different questions about our shipping software by phone, through our ticketing desk (Zendesk), or by e-mail.
• You are one of the most important links in the supply chain that nShift is a part of and you collaborate with all internal departments where necessary.
• You ensure customers get a timely, correct, and friendly answer to their questions.
• You put the customer first when talking about their issues internally, while you represent all of nShift in your contact with customers.

Requirements

• When necessary you can summarise the technical aspects of a problem and send them through to a developer for further investigation. In that process, you are able to switch between talking to a customer using soft skills and talking to an internal colleague in a more technically structured way based on data.
• Making that same translation effort when reporting technical conclusions back to customers is also an important skill to have.

• In addition to this, you are curious/passionate about how the world of transport and logistics intersects with IT. Having a lot of contact with a wide range of parties (customers and carriers for instance) in the supply chain energizes you.
• 3 to 7 years of relevant working experience is preferred but not required
• The role requires a native Dutch speaker due to the specific needs of the position
• Furthermore, you are talented in communicating in English both in writing and verbally
• Bachelor’s degree

At nShift we believe in embracing diversity in all forms and fostering an inclusive environment for everyone which we believe is essential for our continued success. We're an equal-opportunity employer which means that all applicants will receive consideration for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status.

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Department

Customer Support

Locations

Tilburg

Remote status

Hybrid

Employment type

Full-time

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