About Us

nShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 500 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.

Our software is used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors!

If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time.

About you

• You are naturally a spontaneous person who can communicate with ease and can work well with others
• You are an ambitious and commercially driven individual with a strong passion for customer service
• You have experience and a keen interest in understanding customers, partners, and software product features
• You thrive in fast-paced environments, demonstrating strong resilience and a dynamic, energetic approach to challenges

Purpose of Role

nShift is on an exciting growth journey, and we’re looking for a Support Agent to join our team in Stockholm to ensure our customers receive exceptional service. Our products play a critical role in our customers’ operations, so it’s essential that they function correctly. When issues arise, they need to be resolved quickly, professionally, and effectively.

In this role, you’ll handle a variety of support cases, collaborate with internal teams, assist partners with complex troubleshooting, and contribute to a dynamic, fast-paced work environment alongside your colleagues.

Key Responsibilities:

• Provide technical support to customers and partners via phone and written communication
• Handle all types of incoming requests efficiently
• Ensure compliance with SLAs (Service Level Agreements)
• Deliver basic training to customers and colleagues
• Take a proactive approach to workload management
• Contribute to a strong, service-oriented team culture where knowledge sharing is key

Required Qualifications:

• Previous customer service experience
• Fluency in Swedish and English (mandatory)

Bonus points for:

• Experience in logistics
• Interest in IT and technical troubleshooting
• Knowledge of additional languages
• Previous experience in a SaaS company

Required Skills and Personality Traits:

• Strong communication and interpersonal skills
• Positive, team-oriented attitude with a passion for customer service
• Structured, organized, and independent approach to work
• Ability to understand customer needs, work with partners, and learn software features
• Comfortable adapting to change in a dynamic environment
• Resilient under pressure with high energy and problem-solving skills

Meet your Manager

Sebastian Georgiadis - Manager, Customer Support

How long have you worked for nShift?

I have worked here since November 2018. I started as a support agent and have been leading the team for about 4 years now.

What do you love about nShift?

I really value the great relationships I have with my colleagues at nShift and the continuous growth I've experienced since joining the company. Every day brings new learning opportunities, which keeps things exciting. I also love that our services play a crucial role in global supply chains, making a real impact worldwide.

What difference will this role make to nShift if I join ?

In Customer Support, we are committed to providing the best possible experience for our customers, as consistently as we can, which is vital to many areas of the company. Your role will be crucial in achieving this, and having a team member who is eager to learn and adapt to different situations will make a

At nShift we believe in embracing diversity in all forms and fostering an inclusive environment for everyone which we believe is essential for our continued success. We're an equal-opportunity employer which means that all applicants will receive consideration for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status.

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Department

Customer Support

Locations

Stockholm

Remote status

Hybrid

Employment type

Full-time

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